Retail Store Manager

Job Summary PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. Essential Responsibilities Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable to ensuring all associate reviews are delivered on time. Overall Store Experience Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responds to general and escalated pet parent concerns. Builds a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events, including partnerships with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk, with coaching and accountability as appropriate. Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to uphold the brand promise. Business Management Deliver corporate strategy and profitability goals by executing the direction set by leadership. Analyze, identify root causes, and respond to a variety of reports in all areas of the store. Communicate results to leaders and associates; create improvement plans where needed. Identify and drive opportunities to grow the business, recognize successes, and hold associates accountable in achieving store P&L targets. Manage expenses such as labor and supplies and other relevant store metrics. Leverage home office partners and resources to submit and follow up on store-related work orders and purchase card allocation. Create and post schedules for the entire store. Process payroll weekly and manage labor within a budget. Execute daily, weekly, and monthly reporting and paperwork as required by the Company. Run store-related errands to support store needs. Qualifications 4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates, following PetSmart policies and procedures. Physical Demands and Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; stoop, kneel, crouch, talk and hear. Specific vision abilities include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Frequently lift and/or move up to 50 pounds and occasionally team lift more than 100 pounds. Exposure to moving mechanical parts, a pet-hair-rich environment, and moderate to high noise levels. Exposure to live animals and handling is common. Do What You Love Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing a pet parent’s smile after a groom—you’ll create moments that matter. PetSmart cherishes diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. Apply Now! This listing is not an indication that the position is currently open or available. We are continually building a network of talented candidates and are always accepting applications. Contact your local PetSmart store to check which roles they are actively hiring for. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in Waterloo, San Francisco, or Los Angeles locations: we will consider qualified applicants with arrest and conviction records in a manner consistent with the law. Benefits: See for details. #J-18808-Ljbffr