Beverage Server Trainer - Casino Service Bar

Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Job Description

Job Summary:

Under the director of the Assistant Beverage Manager and Beverage Manager serves both alcoholic and non-alcoholic beverages to guests throughout the property ensuring a positive guest experience and is responsible for training of Cocktail Servers.

Essential Job Functions:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Take guest orders, serves drinks and collects monies in a courteous and efficient manner. Adhere to cash handling procedures.
• Ensure guest satisfaction in assigned areas and other areas if necessary.
• Adhere to state liquor laws and TIPS training guidelines.
• Keep bar and service area clean, sanitary and organized at all times.
• Adhere to beverage control procedures.
• Adhere to all regulatory, departmental and company policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Promote positive guest and team member relations.
• Acts as a role model for the department and an ambassador of the service culture.
• Conducts one-on-one training of new hire Cocktail Servers, answer employee questions, ensure that the task inventories are complete, including testing (by observation) employees on each of the following tasks: taking guest orders, serving drinks, collecting monies, cash handling procedures, organization and sanitation of the bar and service area, beverage control procedures.
• Assists in the development and/or delivery of training.
• Is prepared for training assignments at any given time, without advanced notice.
• Maintenance of task inventory, training materials, SOPs and side work for Cocktail Servers.
• Ensures that employees are immediately retrained when SOP certification is not achieved.
• Maintains the library of SOP's and ensure that the information is up-to-date and readily available to all Beverage staff.
• Conducts monthly active testing and gain feedback on how well employees are retaining material.
• Ensures Alcohol Awareness Training Certifications for all Cocktail Servers on an ongoing basis.
• Schedules and conducts frequent training session, including re-fresher sessions to ensure guest satisfaction.
• Perform other duties as assigned.

Qualifications:

High School Diploma or equivalent is required along with one (1) year of high volume cocktail service experience or the equivalent combination of education and experience, and 6 months as a Casino Cocktail Server with Seminole Gaming. Must be eighteen (18) years of age. Casino experience preferred.

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check