Senior Product Manager, AI Agents

Role Description

We're hiring a senior product manager to build the AI agents at the core of the product. It's a hard problem: getting an agent to reliably run a business's back office. It's also what determines how fast we grow, because the stronger these agents become, the more contractors each office manager can serve. This role is a key part of our company's next stage. You'd own that work alongside a small, senior team with deep experience in AI, product, and the trades.

You'll be an early product hire working alongside our founding PM and co-founder. Where they hold strategy across the whole product, you go deep on the engine that does the work: our AI agents. You own the product question of whether each is genuinely accomplishing the user's goal, and how we know.

This is a senior individual-contributor role built around depth. You'll own one or two agent experiences end to end, working close with engineering, service, sales, and the customer. You'll report to our founding PM, who holds product strategy and prioritization across the whole product. Within your area, you own the roadmap, the craft, and the results, and the closer you get to users, the more your work shapes where we go next.

We're looking for a high-craft PM who wants to be in the weeds on hard problems:

• Shaping how an agent's prompt, tools, and knowledge cohere into one experience.
• Holding a high bar on quality.
• Building the evals and instrumentation that show whether it works.

This is an AI-native role. You'll shape agentic systems, and you'll lean on AI heavily in your own work. If going deep while keeping the bigger picture in your head sounds like your kind of product work, keep reading.

Qualifications

• Strong product management experience (4–6 years).
• Ability to move easily between big-picture thinking and hands-on execution.
• Real product judgment with the ability to make hard calls on priorities and tradeoffs.
• Curiosity and creativity about what's newly possible in AI.
• Strong communication and collaboration skills.
• Comfortable in environments with no playbook.
• High standard for craft and quality.

Requirements

• Own your workstream end to end.
• Translate messy, ambiguous user needs into concrete AI behaviors, workflows, and requirements.
• Spend real time with Senior Office Managers and contractor customers.
• Define use cases, specs, and tradeoffs for your area.
• Define success metrics across customer satisfaction, operational efficiency, and agent performance.

Benefits

• Opportunity to work with a small, senior team with deep experience in AI, product, and the trades.
• Be part of a company that is changing the HVAC industry.
• Work in an AI-native role that leverages cutting-edge technology.

Company Description

WorkHero is building the AI-powered back office for the skilled trades, starting with the $50B+ HVAC industry. Our platform combines agentic AI with human-in-the-loop operations to autonomously handle back-office workflows like invoicing, permits, rebates, pricebooks, warranty registration, and more. We've raised over $8M to date and are backed by Navitas Capital, Workshop Ventures, York IE, and strategic angels.