Senior AR Specialist - Dispute and Collection

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 11000 employees are working on this permanent challenge, at over 90 locations on all continents. Responsibilities New hybrid opportunity based in Billerica MA for a Senior Accounts Receivable Specialist with strength in Dispute management and Collection activities with the ability to assist with other AR team duties. Join a team responsible for providing high quality AR dispute management with minimal cash collections with a focus on Bruker’s US customers, maintaining excellent customer service, collaborating with internal business groups and finance leadership. Team and individual goals are assigned on a monthly and quarterly basis to ensure goals are met, disputes are resolved and cash collected in a timely manner. Please note this position is being offered on a Hybrid basis out of Bruker's Billerica, MA location. You will be required to work onsite at least two days per week. Currently, the team is onsite on Wednesday and Thursday of every week. Effectively manage an accounts receivable portfolio of up to 20-25M, specifically resolution collection of disputed past due invoices (via telephone, email, customer payment portal) Collaborate with various teams for resolution of deductions / disputes for collectability. Work with customers to ensure invalid deductions are repaid or further justified. Ability to collaborate and align internal obstacles which result in delayed payment while reducing overdue balances. Assist the cash application team with resolving payment application discrepancies ensuring adjustments are completed in an accurate and timely manner. Contact customer with past due balances in the portfolio to obtain payment commitments. Escalate to Team Lead or leadership appropriately collection and dispute challenges that may require special attention. Process, scan and maintain records for checks received. Support and assist in developing process improvements with the ability to determine gaps, bottlenecks and make recommendations that will create efficiencies. Assist and support internal and external audits. Assist with credit and order releases. Support Team Lead with weekly reporting, database management. Assist in mentoring Jr Specialists in business process, best practice and handling of dispute management. Support and provide insight as a subject matter expert on projects where needed. Meet or exceed targeted metrics, account delinquencies, disputes, and other quantitative targets. Track and report on progress of dispute handling based on internal guidelines and metrics. Support other AR activities as assigned or deemed necessary by the Team Lead. Qualifications Bachelor Degree in Accounting or Finance required. Minimum 5 years work experience performing AR collections with a focus on dispute resolution and management within a multi-million-dollar portfolio required. Prior recent experience within a high tech, manufacturing or commercial work environment required. Ability to demonstrate full working experience with end-to-end quote to cash cycle and solve a wide range of issues. Advanced working knowledge of SAP S4 / Hana ERP Advanced Excel skills, SharePoint and database knowledge is required. Demonstrated US GAAP knowledge and experience. Excellent oral, written, computer, quantitative communication and presentation skills, including advanced MS Office proficiency, analytical and reporting capabilities. Demonstrated ability to prioritize and complete tasks independently or as a team player and foster positive business relationships with all parties. Proven strength in customer service with excellent email and telephone communication skills that consistently reflect a friendly, positive, and professional approach. Ability to drive and manage initiatives to provide deliverables required. Proven ability to assess situations to determine the importance, urgency, and risks, then make clear and timely decisions. Takes ownership and demonstrates eagerness to learn and grow with the company. Strong planning, organizational, coordination, communication, and project management skills. Excellent attention to detail and data accuracy with positive and constructive problem-solving skills. Ability to satisfactorily complete position training and compliance requirements Operates with a high standard of ethics, integrity, and professionalism Fluency in English required. Additional language fluency is helpful. Valid Driver License in good standing, issued by state of residence. May be required to pass security clearance investigation. At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full‑time position is between $74,700 and $132,500 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job‑related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job‑related knowledge, and travel requirements for this position. Full‑time employees may also be eligible for a performance‑related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short‑term and long‑term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre‑interview to determine their eligibility in light of export control restrictions. #J-18808-Ljbffr Bruker Daltonics