Business Relationship Manager

Business Relationship Manager

The Business Relationship Manager acts as a liaison between Court Technology Services (CTS), Judicial Branch departments and divisions, justice partners, and relevant technology service and solution providers. The role builds trusted relationships, develops an understanding of assigned business areas, maintains visibility into their portfolio of technology-related needs and initiatives, and helps business partners navigate CTS intake and delivery processes. Business Relationship Managers facilitate initial discovery, translate business needs into clear technology-related requests, connect appropriate stakeholders, and support communication and follow-through while maintaining accountability with the responsible business, technical, analysis, project, product, or operational owner.

About the Superior Court:

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative, and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Position Qualifications:

We recognize your time is valuable, so please apply if you meet the following required qualifications:

• Bachelor's degree in Computer Science, Management Information Systems, Business Administration, Project Management, or a related field
• Three (3) years of experience in project management, systems analysis, systems design, systems programming, business relationship management, business analysis, or the oversight of programs and services at the Judicial Branch
• OR
• A combination of education and job-related experience may substitute on a year-for-year basis

Our Preferred Candidate has:

• Experience working in the Judicial Branch

Knowledge, skills, and abilities:

Knowledge of:

• Business relationship management, customer engagement, and relationship lifecycle practices
• Business process analysis, initial discovery, high-level requirements gathering, and business case development
• Demand intake, portfolio management, prioritization, and technology governance concepts
• Project, product, service management, organizational change, and technology delivery lifecycle concepts
• Information technology services and applicable cybersecurity, data privacy, accessibility, and records-management considerations

Skill in:

• Building and sustaining trusted, professional relationships with leaders, staff, justice partners, vendors, and technology teams
• Facilitating discussions and cross-functional meetings to clarify business needs, outcomes, constraints, and stakeholder expectations
• Translating business needs and operational context into clear, business-friendly and technology-ready language
• Analyzing and documenting portfolio, intake, business case, status, risk, decision, and value information
• Communicating clearly and managing multiple relationships, priorities, commitments, and follow-up activities

Ability to:

• Develop a working understanding of assigned departments' services, processes, priorities, stakeholders, technology use, pain points, and planned changes
• Distinguish a stated request or proposed solution from the underlying business need and guide partners through established CTS intake and governance processes
• Coordinate effectively with business, technical, analysis, project, product, and operational owners while maintaining clear role and accountability boundaries
• Identify risks, dependencies, competing priorities, cross-functional impacts, and unresolved decisions and escalate them through appropriate channels
• Exercise sound judgment, support transparent prioritization, maintain confidentiality, resolve conflict constructively, and work effectively at all organizational levels

Essential Job Tasks:

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Builds and maintains strong relationships with assigned Judicial Branch departments and divisions, justice partners, CTS teams, and other stakeholders; serves as a liaison and trusted advisor regarding technology-related needs and services.
• Maintains an assigned relationship and technology portfolio and conducts regular reviews with business partners to understand priorities, needs, planned changes, service concerns, active initiatives, and follow-up commitments.
• Helps business partners navigate CTS services, intake channels, governance, and decision processes and communicates relevant capabilities, standards, constraints, and planned changes.
• Facilitates initial discovery, distinguishes the underlying business need from a proposed solution, and documents high-level objectives, scope, stakeholders, value, risks, dependencies, constraints, and expected outcomes.
• Ensures technology-related needs are entered into the appropriate system of record, routed to the proper owner or governance body, and tracked through decision or closure.
• Supports demand classification, business case development, and portfolio prioritization by presenting documented value, urgency, risk, dependencies, mandates, organizational impact, and alignment with Branch and CTS objectives.
• Coordinates with business owners, Business Analysts, Project Managers, Product Owners, technical teams, service owners, vendors, and other subject-matter experts and transitions approved work to the appropriate delivery roles.
• Maintains portfolio-level visibility into initiative status, risks, decisions, dependencies, stakeholder impacts, and expected outcomes and communicates validated information to business partners.
• Identifies cross-department needs, risks, dependencies, competing priorities, and unresolved decisions and connects or escalates them through appropriate channels.
• Represents documented business needs and service impacts in CTS planning and governance discussions and communicates decisions, rationale, next steps, and ownership to affected partners.
• Supports organizational readiness by helping identify affected stakeholders, business impacts, communication and training needs, and adoption concerns.
• Supports benefits realization and continuous improvement by following up on intended outcomes, identifying trends or service gaps, and preparing concise reports and recommendations.
• Researches relevant technology capabilities, vendor direction, and industry practices and contributes to consistent BRM standards, templates, metrics, and knowledge resources.

Working conditions:

While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.