After Sales Coordinator, Westfield UTC, San Diego

About the Role This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities. Repair Drop Off & Pick Up Assist client at repair drop off and perform initial assessment on repair possibility with client Manage client expectations by communicating repair details, condition, spare part possibility, and repair lead time Enter all required detailed information in CASS and generate a claim Assist client at pickup by confirming all agreed repair requests at drop off are completed, process POS transaction for payment or close the claim Operational Responsibilities Responsible for the Open Claims Report for both Fashion and WFJ Assist and partner with inventory team on all quality alerts for boutique Quality check on all returned repairs from all workshops Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc. Maintain active communication with all workshops Respond to all emails in a timely manner Process all incoming and outgoing stock repairs in CASS and MMS Coordinate with clients and workshops on shipping and receiving Partner with boutique other team members on client escalations Process boutique stock repair and damage What You Will Bring to the Team Ability to thrive in a team environment and work collaboratively Understanding of, and passion for client experience Excellent communication skills Foreign language skills are preferred but not required Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives Curiosity and desire to learn and grow professionally within the world of CHANEL Position Logistics Strong mindset of client services Excellent written and verbal communication skills Ability to interact with internal and external clients in a calm and professional manner Ability to work within a team Ability to solve client escalations and make sound decisions Desire to be of service to clients and striving to deliver superior client experience Possess a sense of urgency and high level of resourcefulness and self-reliance High attention to details and organizational skills Computer knowledge – Proficient in MS Word, Excel, PowerPoint Bachelor's degree preferred 2 years in Fashion or Luxury client services experience required Foreign language is preferred Heart of House: Requires in‑store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service. Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances deemed appropriate. Compensation The anticipated base salary range for this position is $24.70 through $33.00. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. Benefits and Perks Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund Family and caregiving benefits inclusive of parental leave, fertility support, MilkStork, and Care.com Membership Generous paid time off policies to include vacation, holiday, sick and volunteer days 401K and other incentives Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking #J-18808-Ljbffr