Field Services Engineer - Entry-Level

Job Description

Job Description

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

FIELD SERVICES ENGINEER - ENTRY-LEVEL

(AUTOMATION, INFORMATION & OPERATIONS TECHNOLOGY SOLUTIONS)

SUMMARY

The Field Services Engineer will be responsible to provide technical support of control system including setup, installation, startup, commissioning as well as post startup support. The candidate must have a strong desire to gain DCS/PLC system experience (both hardware and software), troubleshooting experience, and a deep knowledge of computers with Microsoft Windows/Server operating systems. This opportunity will also provide learning opportunities around virtual system architectures such as VMware and HyperV, bus technologies (Fieldbus, ASi, DeviceNet and ProfiBus), field instrumentation, wireless and 3rd party communications (serial or ethernet). A general knowledge of industrial electrical and wiring practices is helpful.

The Field Service Engineer could support other hardware outside of DeltaV including, Open Enterprise Systems, ROC, field and plant wireless systems, PLC and instrument calibrations

RESPONSIBILITIES

Field Service Engineer responsibilities include:

• Preventative Maintenance – Perform periodic reviews of the systems for Proconex service contract customers. These reviews could be monthly, semi-annual or annual. The scope of work is defined in the customer service agreement. Work will be performed per the Preventative Maintenance SOP / checklist. Report will be delivered within 5 day of the review. Responsible to meet schedule and budget requirements. 
• Demand Services – Small project work. Typically, one day of service to three weeks of service. Work scope will vary from system setup / build, upfront project activities, surveys, or small control / graphic modifications.
• DeltaV Version Upgrades – Support the execution of the version upgrade of the DeltaV system. This support includes development of the migration plan, migration of the DeltaV database and graphics, buildout of the DeltaV system and onsite support. System platform could be physical machines or virtual machines (VRTX, VMware). Responsible to meet schedule and budget requirements. 
• Project Services – Includes supporting the project teams in buildout of computers per design specifications, supporting customer factory acceptance testing, performing system installations, supporting site acceptances testing and supporting loop checkout, commissioning and startup. Responsible to meet schedule and budget requirements. 
• Emergency Support
  • Provide after-hours support for our contract customers. Scheduled on call 24/7 pager support. Responsible to return a customer call within 15 minutes. Perform remote diagnostic over the phone up to 30 minutes. Onsite response, if needed, 4 hours. 
• Other Activities
  • Develop / cultivate a relationship with your service contract customers to become a trust advisor. 
  • Sales and proposal support

EDUCATION AND TRAINING REQUIREMENTS

• BS in Engineering, Computer Science or technical discipline. Will consider an Associate's Degree or graduate of a relevant trade school program.
• Strong verbal and written communications skills and the ability to interface with customers, Proconex internal groups and Proconex management
• Candidate must be able to thrive in a work environment that requires flexibility and continuous change and that provides a multitude of opportunities for continued learning, training and growth.

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net. Any other domains are impersonations and should be ignored.

Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.