Customer Experience Specialist

Summertown Metals is a manufacturer and distributor of quality building materials and building solutions and is a great place to work with competitive pay, benefits, paid vacation, and positive work environment. powered by Position: Customer Experience Specialist Location: Summertown, TN Job Id: 567 # of Openings: 1 Summertown Metals is looking for a welcoming face and someone to be the first impression of Summertown Metals—greeting each guest with warmth, professionalism, and a proactive commitment to understanding their needs. This role balances hospitality with operational efficiency, requiring strong multitasking, a solution-minded attitude, and a passion for delivering exceptional customer experiences in a fast-paced environment. What it will take: Greet all visitors and customers warmly, creating a positive first impression Always maintain a professional appearance and friendly demeanor Remain calm and organized while handling multiple tasks simultaneously Respond promptly and professionally to walk-ins, phone calls, emails, social media messages, and chatbot inquiries. in a manner that is in alignment with Summertown Metals’ brand tone and timing expectations Efficiently assist customers in connecting with front counter staff during peak hours, including taking messages for follow-up when necessary Ensure waiting customers are comfortable and informed Work with sales and marketing to be familiar with promotions and advertisements to best educate contacts and to attribute them accordingly to specific campaigns and events Engage customers in meaningful conversation to understand their needs to determine if they are a marketing qualified lead ready for a handoff to the sales team Keep the lobby area clean, organized, and presentable between scheduled cleanings Maintain fresh coffee and popcorn throughout the day Help with some Summertown Metals exhibit booths or open houses set-up and tear down Periodic Summertown Metals exhibit booth or open house presence #J-18808-Ljbffr