Part-Time Hotel Night Auditor

Part-Time Hotel Night Auditor

Waterfront hotel seeks night auditor in Idaho.

Nature lover? Outdoor enthusiast? Yet you want career opportunities and all the conveniences of a city?

Join our team at the Templin's Hotel and Marina in Post Falls, Idaho.

You'll enjoy:

Opportunities for career growth. Managed by Avenue5 Residential, the property offers premier benefits and development.

Tranquil beauty and outdoor activities. On the banks of the Spokane River, this property offers breathtaking views. You'll also have easy access to hiking, fishing, and boating. Marina and private beach on-site.

A dynamic work environment. Templin's Hotel and Marina will soon undergo extensive renovations and expansion. The result? An exceptional environment for our guests and team.

Meeting new people. Our guests come from around the world for a peaceful getaway. As you interact with them, you'll hear their stories and make new friends.

Easy driving to airports and attractions. Just 15 miles to Coeur d'Alene Airport. Less than an hour to Spokane International Airport or Silverwood Theme Park.

Summary of Responsibilities:

The night auditor associate serves as our guests' first point of contact and will manage all aspects of their accommodation in the evening. The hotel Night Auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Primary Responsibilities and Objectives:

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests by collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, and tidy to accommodate guests' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services when appropriate

Maintain updated records of bookings and payments

Run overnight reports and email to management

Education and Experience:

High school diploma is required

At least one year of customer service experience is required

Skills and requirements:

Customer service mindset

Excellent communication and organizational skills

Be a team player

Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Scheduling:

Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays

Ability to work outside of regular business hours as required for events, including nights and weekends

May be required to be on-call and aid during times of high demand

Environment:

Exposure to an environment typically found in a hotel or restaurant

Exposure to hot, cold, wet, humid, or windy conditions

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. These functions include, but are not limited to:

Ability to lift, push, and pull up to 25 pounds

Ability to move around the property several times daily

Ability to move on uneven surfaces

Ability to move up and down several flights of stairs several times daily

Must be able to observe and detect signs of emergency through visual and/or auditory cues

Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time

Ability to communicate and express or exchange ideas with others as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly

Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through communication, and to make the discriminations in sound

Visual requirements including color, depth perception, and field vision

Ability to tolerate stressful situations

Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.