Fleet Dispatch Supervisor

Welcome to Waste Resource Management (WRM)At Waste Resource Management (WRM), we go beyond operating trucks —we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies—SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.—offer comprehensive solutions for liquid waste recycling and transportation.Join a Company That Values YouAt WRM and affiliated companies, your work matters—for the environment, our clients, and your career. If you’re ready to drive for a company that pays well, offers a competitive benefits package, operates safely, and supports your growth, we want to hear from you.Job OverviewThe Transportation Supervisor, under the direction of the Manager, will be responsible for coordinating and scheduling the daily operations of the company’s transportation fleet, ensuring the efficient and timely delivery of services to customers. This includes dispatching company drivers, equipment, or service vehicles for material transport or external services. This role requires close communication with drivers, customers, and the operations team to ensure smooth, safe, and compliant transportation activities. The Dispatcher will manage schedules, track vehicles, resolve service issues, and assist with optimizing routes to minimize delays and maximize efficiency. Duties will involve using radio, telephone, or computer to transmit assignments, as well as compiling statistics and reports on work progress. As well as approving work order tickets daily. This role may need to be available after office work hours when applicable.Why join WRM and affiliated companies?Competitive Hourly Pay: Market-based pay with annual performance reviews and pay increase based on company and individual performance.Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage; along with 401(k) with 5% company matchCareer Growth: Training programs and advancement opportunities in wastewater operations and environmental servicesPaid Time Off: Generous PTO policy accrues from day 1, with floating and company-paid holidays.Additional Perks: Company-paid life and disability insurance, employee assistance program, and moreSupportive Leadership: Leadership that values safety, professionalism, and growthEssential Job FunctionsFamiliar with Office 365 and online dispatch portals to schedule and dispatch drivers and service vehicles according to customer requests, specifications, or needs, using radios or telephones and computers.Relays work orders, messages, and information to or from drivers, supervisors, and field inspectors using telephones or two-way radios.Prepares daily routes by creating work orders through the routing software program.Confers with customers or supervising personnel to address questions, problems, and requests for service or equipment.Monitors personnel or equipment locations and utilization to coordinate service and schedules.Records and maintains files of customer requests, work or services performed, and other dispatch information.Handles and resolves service interruptions, vehicle breakdowns, and other operational issues as they arise.Provides real-time solutions to minimize disruption to services and ensure timely completion of deliveries.Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.Manages difficult or emotional customer situations and solicits customer feedback to improve service.Collects data from the plant and compiles reports that include volume, daily accidents, and hours of service for upper management.Collects data from the Driver’s Daily Route sheet and enters mileage into a spreadsheet.Handles heavy customer service tasks, such as sending out manifests upon request and calling COD customers to schedule service.Ensures compliance with Department of Transportation (DOT) regulations and safety policies.Monitors driver hours to prevent violations of Hours of Service (HOS) regulations.Operates office machines such as copiers, scanners, and fax machines.Ability to handle multiple assignments.Ability to work independently and in a team environment.Proficiency in troubleshooting and problem-solving.Performs other duties as assigned.What You Need:Minimum of 2 years of experience in dispatching, preferably in the waste management or transportation industry.High school diploma or equivalent; additional training or certification in logistics or transportation management is a plus.One to two years of experience working in Excel and Word (Intermediate to advanced knowledge preferred).Minimum of one year of customer service experience.Minimum of one year of experience reporting financial information to upper management.Bilingual (English & Spanish) preferred.Equal EmploymentWe are an equal opportunity employer committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.QUALIFICATIONS:Minimum of 2 years of experience in dispatching, preferably in the waste management or transportation industry.High school diploma or equivalent; additional training or certification in logistics or transportation management is a plus.One to two years of experience working in Excel and Word (Intermediate to advanced knowledge preferred).Minimum of one year of customer service experience.Minimum of one year of experience reporting financial information to upper management.Bilingual (English & Spanish) preferred.EQUAL EMPLOYMENT:We are an equal opportunity employer committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. #J-18808-Ljbffr