Network Support

Incident Management Specialist

Incident Management skills in troubleshooting and facilitating technology recovery efforts. Excellent verbal and writing communication and facilitation skills technology related issues. Systems Analysis with broad knowledge of multi-tier systems including cloud, mainframe, various OS/databases/web platforms knowledge. Very well usage of ServiceNow. Teamwork and constant real-time collaboration with teammates in handling technology related incidents minor and major. Works within a team of Engineers that provide Incident Management from within a 24/7/365 Network Operations Center (NOC) environment. Responsible for various technologies including Cisco related troubleshooting of routers, switches, ATM's, an understanding of voice and data systems, and other monitoring related activities focused on the hardware and software of the company. Previous Incident Management experience is required. Seek and maintain professional relationships and effective communications with Customer Line of Business, other Infrastructure teammates, vendors, software agents, outside specialists, and industry experts. Undertake research of hardware/software products and maintain strong knowledge with current technologies, especially those commonly used in the Customer organization. Holds various certifications including CCNA/CCNP are preferred. Previous technology lead experience is preferred. Banking and financial knowledge is a plus.