NOC Operator II

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

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Role Overview

The NOC Operator 2 ensures the continuous monitoring and operational support of Crisis24's production environments. This position is key to maintaining service uptime, providing swift incident response, and ensuring strong operational communication in a 24x7x365 environment.

Working Hours: Monday-Friday, 4:00 PM-12:00 AM

Key Responsibilities

• Proactively monitor infrastructure, cloud environments, and applications using tools such as Datadog, PagerDuty, AWS CloudWatch, OCI, PRTG, and Azure Insights.
• Perform first-level triage of alerts and incidents; escalate appropriately as per defined protocols.
• Provide clear, timely updates during incidents to internal and external stakeholders.
• Support major incident management through effective communication, bridge participation, and accurate documentation.
• Maintain records in ITSM tools (ServiceNow, Jira, Confluence) for incidents, changes, and problems.
• Ensure strict adherence to NOC SLAs, processes, and operational playbooks.
• Collaborate with global teams to resolve incidents and drive improvements in monitoring and operational maturity.
• Identify trends in monitoring data and recommend improvements to thresholds or alerting.

Required Qualifications & Skills

• 4-6 years' experience in a NOC or technical operations role within a global environment.
• A bachelor's degree in computer science or equivalent or a minimum of a 4-years of experience in a related technical discipline is required.
• Strong technical understanding of IT infrastructure, cloud services, networking, and applications.
• Practical experience with monitoring tools (Datadog, PagerDuty, AWS, OCI, and Azure insights).
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills (written and verbal) for technical and non-technical audiences.
• Familiarity with ITIL practices.
• Ability to work rotational shifts including weekends and holidays to support global operations.

Preferred Skills

• Exposure to enterprise cloud environments (AWS, Azure, OCI).
• Understanding security operations principles and practices including patching/patch management.
• Basic scripting skills (Bash, PowerShell, Python) are beneficial.
• Experience working with global, cross-functional teams.

Core Competencies

• Detail-oriented with strong accountability.
• Calm under pressure, especially in critical incidents.
• Ability to create and maintain operational documents, diagrams, inventories, and runbooks.
• Proactive with a focus on continuous improvement.
• Strong team player and effective collaborator in a global environment.
• Demonstrates a mindset for automation and AI adoption to continuously improve operational efficiency and NOC maturity.

Why Crisis24?

• Work within a global team protecting mission-critical operations.
• Exposure to a wide range of technologies in a fast-paced environment.
• Opportunities for professional growth and skills development.
• A culture that values collaboration, operational excellence, and continuous improvement.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.