Director, MarTech Content & Workflow Design

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, MarTech Content & Workflow Design, you will lead the Association-wide transformation of content management and workflow capabilities while serving as a hands-on practitioner, combining strategic vision with deep platform expertise. Owns and continuously enhances tools such as Adobe Experience Manager, Aprimo, Workfront, and DAM, ensuring seamless integration across the MarTech ecosystem. Builds and scales a high-performing team of practitioners and configuration specialists, fostering strong technical capabilities, workflow innovation, and operational excellence. Drives adoption, alignment, and measurable impact through cross-functional partnerships, while mentoring talent and establishing a culture of continuous improvement. Ensures a future-ready content infrastructure that evolves with industry trends and elevates customer experience. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives. Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery. Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or ''''vertical'''' market. Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps. Applies product management expertise in state-of-the-art digital and technology domains. Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions. Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs. Guides team in developing best-in-class practices, tools, and processes to collect data, member feed