Operations Coordinator

POSITION: Operations Coordinator DEPARTMENT: Operations REPORTS TO: Operations Supervisor

Summary As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Operations Coordinator at the Waco Convention Center.

Essential Duties and Responsibilities

Prepare a weekly schedule and report of facility operations for Manager of Operations. Coordinates the Operations activities with event departments and event related contractors to assure facility readiness and smooth operation of events. Assist Event Department as needed in securing show labor request. Implements and updates facility rules, regulations, policies, and procedures for Operation Personnel. Oversee the “conversions” of the arena as it pertains to converting the arena from hockey to basketball to concert and other configurations as needed. Making sure conversions are done effectively and efficient. Assist in keeping accurate inventory of building tools, machinery, cleaning supplies and building equipment. Authorizes the request of equipment and supplies staying within budget guidelines. All purchases must have a purchase order and the appropriate signatures. Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed. Investigates, analyzes, and resolves operational problems and complaints. Develops and implements a storage plan for all excess and storable items which could include excess seats, hockey goals, basketball floor, basketball goals, tools, machinery, and other arena assets. Assist in the overall cleanliness of the inside and outside of the arena, equipment, and mechanical areas. Assure cleanliness of spectator and public areas regularly. Serves as OCOD (Operations Coordinator on Duty) as required. Meet with operation staff to outline work that must be done for the day/week. Has knowledge of sense of timing as to what activities should be taking place within a time frame to accomplish necessary tasks to ensure a successful event. Has knowledge of the materials, methods and practices used in operations. Performs all other duties as assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with limited supervision and as a team member. Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Education and/or Experience Management or Maintenance Engineering.

Skills and Abilities Excellent organization skills. Ability to prioritize and to handle multiple projects simultaneously. Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management. Professional presentation, appearance, and work ethic. Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager Software program.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.

This position requires work inside and outside of the building and some exposure to adverse conditions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.