Assistant Front Office Manager

The Drake Oak Brook, Autograph Collection Compensation: $45,000 to $50,000 per year What's in it for you… Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! About this job… The Assistant Front Office Manager supports the daily operations of the hotel’s front desk and guest services team while helping ensure an exceptional guest experience from arrival to departure. This role requires strong leadership, problem-solving skills, and a passion for hospitality. The Assistant Front Office Manager works closely with the Guest Services Manager to maintain brand standards, support team development, resolve guest concerns, and ensure smooth front office operations. As a leader within the department, the Assistant Front Office Manager helps guide team members by modeling expected behaviors, assisting with training and coaching, and promoting a positive and guest-focused work environment. This position plays a key role in ensuring guest satisfaction, operational efficiency, and effective communication between departments. What you’ll be doing… Welcome arriving guests and assist with the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is provided. Support front desk operations and help oversee daily guest service activities to ensure seamless service delivery. Engage in purposeful communication and build rapport with guests to uncover expectations and personalize the hospitality experience. Effectively communicate with guests through phone, email, or other electronic communication in accordance with hotel brand standards. Assist in resolving guest concerns promptly and professionally while demonstrating empathy and sound judgment. Promote hotel brand loyalty programs, encourage guest participation, and offer upgrades or special packages when appropriate. Collaborate with hotel departments to ensure timely fulfillment of guest requests and efficient resolution of operational issues. Help train, coach, and motivate guest services associates to maintain high service standards and operational excellence. Maintain professionalism at all times consistent with hotel brand and company expectations. Understand and communicate hotel emergency procedures and assist guests during emergencies when necessary. Utilize hotel communication logs and verbal/electronic communication tools to relay important information to associates and leadership. Assist in maintaining the balance and security of the house bank and accurately record applicable transactions. Support scheduling, staffing, and shift coverage to ensure adequate front desk operations. Success factors… Experience & Education: 2+ years of customer service experience, preferably in Hospitality or related industry High School diploma or equivalency education certificate required Communication: Excellent verbal and written communication skills Must be able to speak, read, and write in primary language used in the workplace Physical: 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. The Drake Oak Brook, Autograph Collection Hotel with 153 Rooms Lose Yourself In History at Our Oak Brook Hotel Follow Chicago icons' footsteps and reserve a hotel room at the Drake Oak Brook, Autograph Collection. A beacon of style and class since the 1960s, our Oak Brook, IL hotel is easily accessible from O’Hare and Midway airports. A sense of grandeur marks your arrival at the hotel as sumptuous furnishings and impressive artwork greet you. After check-in, explore attractions like the Brookfield Zoo or Oak Brook Center shopping—or immerse yourself in the energy of downtown Chicago. Upon your return, relax in luxury hotel accommodations equipped with superb bedding and modern features, followed by a session in the fitness center. Dinner options include the Colonial Room, Coa, and the Polo Lounge. Meeting and wedding guests appreciate our elegant, European-inspired event spaces. Our motto is Ubi Tempus Quietus, or "where time rests." So travel to a bygone era of refinement while staying at our renowned Oak Brook hotel. #J-18808-Ljbffr Hotel Leveque