Security Concierge

Security ConciergeThe Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. SpaceX leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of SpaceX information, while ensuring the safety and security of its facilities and operations overall.Responsibilities:Responsible for tracking special events and visitsProvide high quality customer service to employees, contractors, and visitorsInterface with high-level internal and external stakeholdersEnsure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilitiesCoordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:Initiate timely and effective notifications and response measures for incidents or emergenciesAssist emergency response personnel dispatched to a SpaceX siteMonitor site surveillance camera systemPrepare clear and concise written incident reportsReport maintenance, facility, and technology issues and alarmsBuild collaborative working relationships with other SpaceX departments or teams (including, but not limited to, facilities, human resources, and employee health & safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situationsDue to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directedOversee the implementation of multiple projects without direct supervisionBasic Qualifications:High school diploma or equivalency certificate5+ years of experience working in a customer service or facility security positionPreferred Skills and Experience:Bachelor's degreeAbility to navigate complex support needs, and build solid relationships with internal stakeholdersStrong customer service and relationship/team-building skillsActive First Aid/CPR/AED certificationsExceptional communication skills both oral and writtenImpeccable character and integrityPrior military, law enforcement, or security-related experienceAbility to de-escalate disputes and/or conflict(s)Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and OutlookAdditional Requirements:Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedulesPosition is subject to pre-employment drug and random drug and alcohol testingAbility to occasionally stand in a static position for extended periodsValid driver's licenseAbility to pass Air Force and NASA background checks for installation access, as neededPossess or obtain U.S. Government Security ClearancePossess or be eligible for a valid state security officer licenseITAR Requirements:To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io.