Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

Supervisory MSAs are responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. They monitor work assignments, provide evaluations of employee performance, resolve daily workplace issues, maintain efficient workflow, and create a positive work environment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to:

• Assigning and evaluating work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs of subordinate staff.
• Evaluating employee performance and taking disciplinary action when necessary.
• Extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• Routinely communicating with physicians, case managers, and other allied health professional staff using sound interpersonal skills.

Total Rewards of a Allied Health Professional

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc telework may be eligible upon Supervisory discretion

Virtual: This is not a virtual position.

Functional Statement #: 40844-F

Permanent Change of Station (PCS): Not Authorized