Senior Collections Specialist

Collections Specialist (B2B Accounts Receivable)

Direct Hire | On-Site | Tampa, FL 27-30/hr + Comprehensive Benefits Package

Are you a detail-oriented collections professional who enjoys solving problems, building customer relationships, and driving results? We are seeking a B2B Collections Specialist to join a our client in Tampa. This is a direct hire opportunity offering competitive pay, excellent benefits, and the chance to work alongside a collaborative team.

In this role, you will manage customer accounts, resolve billing issues, and partner with internal teams to improve cash flow while maintaining positive client relationships. If you have experience in accounts receivable, business-to-business collections, or customer account management, we'd love to hear from you.

What You'll Do

• Manage and collect outstanding balances on assigned B2B customer accounts.
• Review aging reports and proactively prioritize collection activities on accounts over 30 days past due.
• Contact customers by phone and email regarding invoice status, payment commitments, and overdue balances.
• Research and resolve billing disputes, payment discrepancies, and customer concerns.
• Reissue current and past-due invoices as needed.
• Document collection efforts, payment discussions, and customer communications in the system.
• Work closely with Sales, Customer Service, Billing, Cash Application, and Accounting teams to resolve account issues.
• Monitor delinquent accounts and escalate unresolved matters when appropriate.
• Assist with account reconciliations, unapplied cash research, and audit requests.
• Maintain accurate customer records and collection notes.
• Protect the confidentiality and security of financial data and records.
• Provide professional customer service while helping achieve departmental collection and aging goals.
• Perform additional administrative and accounting support duties as assigned.

What We're Looking For

• Previous experience in B2B collections, accounts receivable, credit and collections, or a related accounting/finance role.
• Strong ability to analyze account activity and resolve payment issues.
• Excellent verbal and written communication skills with a customer-focused approach.
• High attention to detail and accuracy when entering and maintaining financial information.
• Proficiency with Microsoft Office, including Word and Excel.
• Experience with ERP/accounting systems such as Great Plains is a plus.
• Strong organizational skills with the ability to prioritize work and manage multiple accounts effectively.
• Ability to work independently while contributing to a team-oriented environment.
• Professional judgment, discretion, and commitment to confidentiality.
• Comfortable working in a fast-paced environment and adapting to changing priorities.

Why Join Us?

• Direct hire opportunity
• Competitive pay
• Comprehensive benefits package
• Stable, established organization
• Collaborative and supportive team environment
• Opportunity to make a visible impact on business operations and cash flow

If you're a motivated collections professional looking for a long-term opportunity with excellent benefits and a strong team culture, we encourage you to apply today.