Project Manager, Resource Planning Optimization

Overview & Key Responsibilities At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Reservations and Customer Care is seeking a dynamic, strategic, and high‑performing individual for the role of Project Leader, Resource Planning and Optimization, to lead the development of fast‑paced staffing insights to inform business decisions across the division. This role demands a leader with executive presence, capable of navigating a high‑paced environment with a curious mindset. As a subject matter expert, you will leverage your expertise to develop actionable insights that drive improvements in staffing optimization, operational efficiency, and customer satisfaction. Your ability to communicate complex data succinctly and effectively will be crucial in influencing cross‑divisional teams, external partners and senior leadership. Collaborates with all levels cross‑divisionally to accelerate staffing optimization initiatives, improve productivity and improve customer satisfaction. Designs queries and models leveraging staffing data along with divisional performance data to provide advanced analytical support and opportunity identification to improve operational outcomes. Generates insights without leadership instructions and often little to no guidance or direction. Serves as a subject matter expert in Res data analytics and WFM data and guides the team in best practices and innovative approaches. Shows comfort in dealing with complex and diverse data sets, ensuring accurate and insightful analysis. Applies experience in forecasting and analysis to predict staffing trends and inform strategic decisions. Effectively communicates complex strategies and subject‑specific terms to leaders without familiarity. Exhibits leadership by influencing and guiding cross‑functional teams without direct authority. Thrives in a high‑paced environment, demonstrating the ability to manage multiple priorities under short deadlines. Transforms manual tasks into repeatable processes that save time for analysts, improving the quality of analytical offerings available to business users. What you need to succeed (Minimum Qualifications) 5+ years of relevant work experience in data analytics. Strong analytical, data analysis, reporting, and leadership skills; ability to develop effective relationships with all levels. Advanced Tableau or Power BI dashboard development experience, developing queries/automated processes using SAS and SQL, and MS Office (Excel, PowerPoint, etc.). Demonstrate executive presence by effectively communicating strategy to senior leadership in a clear and concise manner. Demonstrate initiative and self‑direct work with an ability to manage priorities under short deadlines. Ability to collaborate with others responsible for deliverables, including stakeholders from other departments. Must be performing satisfactorily in current position. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high‑school equivalency. Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (Preferred Qualifications) Bachelor’s degree in business, engineering, technology, or a related field preferred. Contact Center knowledge including resource planning, processes, tools and infrastructure. Proven track record of driving significant business outcomes through data‑driven insights and strategic initiatives. Benefits and Perks to Help You Keep Climbing Competitive salary, industry‑leading profit sharing program, and performance incentives. 401(k) with generous company contributions up to 9%. Paid time off including vacation, holidays, paid personal time, maternity and parental leave. Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages. Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. Domestic and international space‑available flight privileges for employees and eligible family members. Career development programs to achieve your long‑term career goals. World‑wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings and voluntary benefits through Delta perks such as car and hotel rentals and auto, home and pet insurance, legal services, and childcare. Delta Air Lines, Inc. is an Equal Employment Opportunity /affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please contact the appropriate department. #J-18808-Ljbffr Delta Air Lines, Inc.