Admissions Outreach Specialist - FT

Under the general direction and supervision of the Director of Admissions Operations and the Administrative Director, Admissions, the Admissions Outreach Specialist conducts outreach to prospective Southeast Community College students, including the recruitment and retention of academically or financially disadvantaged students, target populations (i.e., military veterans, home-schooled, athletes, adult learners, etc.); serves as a liaison between College departments, local high schools, and the community; and organizes College outreach efforts to community agencies and other organizations that may benefit from College programs. Supports Recruit software use, including building and facilitating processes related to communication with prospective students, managing related data, and coordination with the IR Office for reports and data tracking. This is a full-time regular position.

The Admissions Office at Southeast Community College is a student-centered team that embraces positivity, compassionate leadership, collaboration, and strong relationships, both on and off campus. Team members enjoy working with others, are committed to helping others achieve goals, and value excellence. A strong commitment to students, adaptability, a growth mindset, and a sense of humor are trademarks of the team.

Southeast Community College is a dynamic environment that values input, reflection, transparency, compassion, respect, and positivity. The College’s organizational culture is a key part of the institution’s strategic plan and is integrated into daily operations.

Essential Functions

Coordinates Outreach Activities:

• Explains the College admissions process to individuals and community organizations and seeks information concerning the need for additional outreach programs.
• Plans, organizes, coordinates, and directs activities, communications, and events, including team efforts that facilitate student enrollment, orientation, and outreach.
• Coordinates and develops College activities designed to promote recruitment efforts, which may include visits to secondary schools and community-based organizations and on-campus recruitment events.
• Serves as a liaison between the Admissions department, athletics, and academic program staff for recruiting events.
• Coordinates one-stop philosophy related to recruitment and matriculation efforts and communication with community agency liaisons.
• Performs follow-up studies and evaluations of outreach services.

Manage Prospective Student Communication Plans with Recruit Software:

• In collaboration with Enrollment Management staff and Information Technology, coordinate the use of the enrollment management system, Recruit, to facilitate communication with prospective students.
• Assist Institutional Research with the collection, reporting, and analysis of data tracked through Recruit; provide data for Admissions and other departments for recruitment and outreach strategy planning.
• Manage the master recruiting calendar, ensuring accurate data tracking/recording.

Coordinate Inter- and Intra-Department Recruiting and Communication Strategies:

• Communicate with prospective students, prospective student-athletes, high school teachers/counselors, College faculty/staff, and community members in a prompt, professional manner.
• Provide information and referrals to students, staff, and community on College programs and procedures.
• Represent the College at community functions and organizational meetings; develop, organize, coordinate, and attend workshops, forums, conferences, and related College-sponsored events; and attend appropriate conferences, workshops, and staff and committee meetings as directed.

Prospective Student Advising and Outreach:

• Assists prospective students in the admissions and enrollment process by providing prompt follow-up and referral for inquiries regarding admissions, registration, financial aid, orientation, placement testing, etc.
• Actively engages prospective students with the College utilizing a variety of communication strategies to share key messages.

Coordinates Student Ambassador Recruitment Team:

• Assists in student recruitment team efforts, including but not limited to, the Lincoln Campus Student Ambassador Program, Student Call Team, Education Quest Know How 2 Go student representatives, etc.
• Conducts periodic training sessions and workshops for student ambassadors and student workers.
• Alongside the Admissions Technician, hires, trains, and oversees Lincoln Campus student ambassadors; oversees student workers; and tracks student contacts to monitor services required and provide follow-up throughout the enrollment process.
• Leads individual and group campus tours.

Promote a Culture of Belonging

Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.

Minimum Qualifications

1. Bachelor’s degree in a related field, or Associate’s degree plus 4 years of related work experience.
2. Two (2) years of verifiable work experience in college student services**, instructional services, or in a secondary or post-secondary educational setting in the fields of marketing or sales. (A Master’s degree may be substituted for one (1) year of the required two (2) years of work experience.)
3. Experience, proficiency, and skill with data management software such as Recruit.

**College Student Services is defined as Admission, Recruitment, Testing, Financial Aid, Counseling, Placement, Assessment, Career and/or Academic Advising, Retention, or Registration.