Client Service Representative Medical Technologist

Major Responsibilities:

• 
  Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
  
  



• 
  Performs outbound telephone calls to clients following client service procedures.
  
  



• 
  Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results.
  
  



• 
  Ensures rapid and appropriate complaint resolution and documentation.
  
  



• 
  Maintains an advanced working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data.
  
  



• 
  Utilizes advanced knowledge obtained from technical training when responding to inquiries for technical or department/division information.
  
  



• 
  Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments.
  
  



• 
  Assists Business Development and Client Service teams with maintenance of existing accounts.
  
  



• 
  Assists with the development and maintenance of Client Service policies and procedures.
  
  



• 
  Acts as a resource for providing general direction and technical assistance to other laboratory and clerical staff. Instructs students and new caregivers as assigned.
  
  

• 
  Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), or
  
  



• 
  Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP BOC).
  
  

• 
  Bachelor's Degree in Clinical Laboratory Sciences.
  
  

• 
  No experience required.
  
  

• 
  Intermediate understanding of computers and desktop software packages.
  
  



• 
  Interpersonal skills necessary to deal effectively with client service staff, all levels of management and all external contacts including clients, physicians, patients and the community.
  
  



• 
  Demonstrates good decision-making skills.
  
  

• 
  Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
  
  



• 
  Operates all equipment necessary to perform the job.
  
  



• 
  Exposed to normal office environment.
  
  



• 
  Ability to deal with high levels of job-related stress.
  
  



• 
  Must be willing to handle potentially hazardous and/or infectious materials.
  
  



• 
  Must possess good command of the English language with the ability to analyze written, spoken, and visual material.