Customer Service Representative

Job Description

Job Description

Position: Customer Service Representative (CSR)

We are looking for a customer service-oriented individual to join our team as a phone order taker. The ideal candidate will possess excellent communication and multitasking skills. They should be able to take orders accurately and efficiently while exhibiting a friendly demeanor with all customers.

Responsibilities:

- Answering incoming phone calls promptly and courteously

- Taking accurate food orders and communicating them to the kitchen staff

- Addressing customer questions and concerns with a positive attitude

- Handling customer complaints and resolving issues

- Taking payments and processing transactions accurately

- Maintaining a clean and organized work area

- Assisting with any general tasks that may be required

Requirements:

- Previous experience in a customer service-related role preferred

- Excellent communication and active listening skills

- Ability to multitask and remain organized in a fast-paced environment

- Strong attention to detail

- Availability to work weekends and evenings as required

Cook duties:

- Preparing and cooking menu items according to recipes

- Ensuring proper preparation techniques are used to maintain quality standards

- Checking food for freshness and discarding expired or spoiled food items

- Monitoring stock levels of ingredients and supplies, completing orders when needed

- Adhering to safety guidelines in the kitchen and in food service areas

- Ensuring all equipment is used properly, maintained and cleaned on a regular basis

- Providing excellent customer service to guests

- Addressing customer complaints in a professional manner.

Relevant skills:

- Proven experience as a cook or other related cooking or kitchen worker

- Knowledge of proper food handling procedures, safety regulations and sanitation standards

- Ability to read and follow recipes and instructions accurately

- Flexibility in managing multiple tasks while meeting deadlines in a fast-paced environment

- Excellent verbal and written communication skills for interacting with guests.

- Ability to work as part of a team in a timely and efficient manner.

- Organizational skills to ensure kitchen runs smoothly, with no wasted time or resources.

- Attention to detail when preparing orders and selecting ingredients.

- High level of creativity in designing new recipes and menus.

- Ability to lift, move or transfer heavy objects or equipment.

- Knowledge of nutrition and dietary restrictions, including vegan, vegetarian and kosher diets.

- Working knowledge of food inventory management.

- Proven experience managing multiple orders at once while ensuring accuracy with each order.

If you enjoy working in a team-oriented, fast-paced environment and strive to provide excellent customer service, please submit your application to join our team!