Billing Specialist

About Family Haven Family Haven is a nonprofit social services organization dedicated to building a community of happy, healthy individuals and families. With locations in Orem and Lehi, Utah, we provide a range of family support programs designed to strengthen relationships and promote long-term well-being. Our Clinical team provides weekly therapy to children, adolescents, and families who have experienced stress, abuse, trauma, and other life challenges. As our services continue to grow, we are seeking a social work-minded Billing Specialist to join our team. The Billing Specialist is responsible for managing the billing process for clinical services, including insurance verification, claims submission, payment processing, accounts receivable follow-up, and provider credentialing. This role serves as a key point of contact for clients regarding billing and insurance matters and works closely with providers and clinical leadership to support high quality, client-centered care. This position is client-facing and requires physical presence in our offices in Utah County during regular business hours. Responsibilities Manage full-cycle billing, including claim creation, submission, payment posting, and follow-up. Resolve accounts receivable issues, claim rejections, denials, and unpaid balances. Verify insurance eligibility and benefits for new and existing clients. Process and reconcile payments from insurance companies and clients. Monitor and manage aging insurance and client balances. Communicate with clients regarding billing questions, account balances, payment plans, and insurance requirements. Collaborate with therapists and clinical leadership to identify funding options and establish payment arrangements when needed. Maintain, audit, and update electronic medical records to ensure billing accuracy. Maintain provider credentialing and re-credentialing with insurance payors. Keep insurance rosters and provider information current and accurate. Ensure compliance with HIPAA regulations, insurance payor requirements, and organizational policies. Support continuous improvement of billing workflows and administrative processes. Preferred Qualifications Experience with medical billing, behavioral health billing experience preferred. Knowledge of Medicare, Medicaid, and commercial insurance billing requirements. Experience with Valant EHR or other behavioral health EHR. Familiarity with Utah PRISM Medicaid Portal. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to manage confidential information with professionalism and discretion. Strong problem-solving skills and ability to work independently while collaborating with a team. Family Haven is an equal opportunity employer and values diversity in its workforce. #J-18808-Ljbffr