Patient Navigator Associate - Queen's Counseling Services (Full-Time, 40, Day/Evening)

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:
• Supports the coordination of patient care and internal external/resources to ensure that care is provided in a supportive, seamless, and superior customer approach at all times.
• Performs duties and responsibilities in accordance with policies and procedures and consistent with the goals and objective of the department and The Queen's Medical Center (QMC).

II. TYPICAL PHYSICAL DEMANDS:
• Essential: stooping/bending, finger dexterity, seeing, hearing, speaking; lifting usual weight of 10 pounds up to 25 pounds.
• Frequent: standing, walking, reaching at and below shoulder level.
• Occasional: sitting, kneeling, climbing stairs, walking on uneven ground, squatting, pushing/pulling usual weight of 10 pounds up to 25 pounds; carrying usual weight of 5 pounds; reaching above shoulder level.
• Operates computer, typewriter, calculator, copier, facsimile, and telephone.


III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
• Assignment to Neuroscience Institute: May be required to work at The Queen's Medical Center - West Oahu.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• Associate's degree in a health related field; or two (2) years work experience in healthcare may be substituted for the educational requirement.
• Medical Assistant certification highly desirable.

B. EXPERIENCE:
• In addition to the educational requirement, two (2) years experience in health care demonstrating understanding of hospital processes, preferably in a case management assistant type role in a comparable facility.
• Prior experience in health care billing and insurance preferred.
• Prior experience working with the underserved population preferred.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

Your Health. Our Legacy

Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.

Our Values:
C ompassion guides our actions
A loha inspires us in all that we do
R espect and understanding are essential for the dignity of all
E xcellence is our quest