Field Service Engineer I - Electro-Mechanical Equipment

Job Description

Job Description

Field Service Technician I – Electro-Mechanical Equipment

Location: Detroit, MI / Field-Based
Department: Field Services - Indirect
Employment Type: Full-Time, Temp-to-Hire
Pay: $24.00–$29.00 per hour
Travel: Up to 80%, including overnight travel
Required: Reliable vehicle for work-related travel
Mandatory Test: Human Performance Test

About the Role

Quest International is hiring a Field Service Technician I to install, maintain, troubleshoot, and repair electro-mechanical equipment at customer sites.

This is a hands-on field service role. The right candidate should be comfortable using tools, troubleshooting physical equipment, replacing parts or modules, working with wiring/connectors, documenting repairs, and communicating professionally with customers.

This is not an IT help desk, desktop support, software, networking, or computer science role.

Key Responsibilities

• Travel to customer sites for service, installation, maintenance, and repair work.
• Troubleshoot electro-mechanical equipment issues.
• Replace failed parts, modules, assemblies, or field-replaceable units.
• Work with wiring harnesses, connectors, sensors, motors, power supplies, circuit boards, and sensitive electronic components.
• Use tools such as a digital multimeter, hand tools, power tools, and diagnostic equipment.
• Follow service manuals, SOPs, safety procedures, and customer requirements.
• Document service activity, repair findings, parts used, and next steps.
• Communicate professionally with customers and internal teams.

Minimum Qualifications

• High school diploma or equivalent.
• At least 1 year of hands-on technical experience in field service, electro-mechanical repair, equipment maintenance, industrial maintenance, appliance repair, automotive diagnostics, electronics repair, or mechanical/electrical assembly.
• Experience using a digital multimeter or similar diagnostic tool.
• Experience working with wiring, connectors, harnesses, mechanical assemblies, or electronic components.
• Ability to read and follow service procedures, diagrams, and technical documentation.
• Ability to travel up to 80%, including overnight travel.
• Reliable transportation and own vehicle available for work-related travel.
• Strong customer communication skills.
• Ability to work independently in the field.
• Ability to complete the required Human Performance Test.

Preferred Qualifications

• FRU/module/part-level troubleshooting experience.
• Prior customer-site field service experience.
• Experience with medical, industrial, diagnostic, lab, manufacturing, or OEM equipment.
• Experience replacing boards, sensors, motors, wiring, power supplies, or assemblies.
• Military technical training, trade school, BMET, electronics, electrical, automotive, aviation, robotics, industrial maintenance, or mechatronics training.
• Strong repair documentation habits.

Not the Right Fit If

This role may not be aligned if your background is mainly:

• IT help desk or desktop support
• Software development or coding
• Network administration
• Computer science projects only
• Retail/restaurant management without hands-on equipment repair
• Warehouse or assembly work without troubleshooting or repair ownership
• Academic engineering projects without practical equipment repair experience

What We Are Looking For

We need a hands-on technician who can troubleshoot equipment, use tools, replace parts, follow procedures, document repairs, travel reliably, and represent Quest professionally at customer sites.

OEM-specific equipment can be trained. Hands-on repair aptitude, travel readiness, documentation discipline, and customer-site professionalism are required.

Equal Opportunity Statement

Quest International is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.

Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️

Company Description

Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️