Store - Optometric Technician

GENERAL FUNCTION

The Optometric Technician at Target Optical creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service.

MAJOR DUTIES AND RESPONSIBILITIES

Greets guests without delay when they enter the store and shows urgency in providing service to guests and satisfying their needs. Determines the reason for the guest’s visit; in‑store explains how to shop at Target Optical; in the doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame. Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with opticians, doctor or retail management when necessary. Shows patience and courtesy to indecisive or difficult guests and patients. Performs work accurately and thoroughly despite time pressure and guest volume; identifies situations involving unsatisfied guests and acts quickly for resolution. Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized and efficient manner. Places contact lens orders, processes shipments and properly submits invoices for payment. Accurately operates the POS system, when required, collecting proper payment following procedures. Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized. Informs management of potential safety opportunities. Demonstrates safe work practices. Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately. Performs all pre‑examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have. Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses. Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.

BASIC QUALIFICATIONS

Minimum of one year of strong guest service skills (internal/external). High school graduate/GED or equivalent experience. Strong communicator and listener to guests and associates. Strong basic math skills (addition, subtraction, multiplication, division). Strong interpersonal skills (friendly, caring, patient). Sales skills. Knowledge of store merchandise. Familiarity with cash register, computers and calculators.

PREFERRED QUALIFICATIONS

Previous experience in guest service, retail or optical. This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law. #J-18808-Ljbffr Luxottica