IT Support Specialist Workstation Administrator

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Title: IT Support Specialist / Workstation Administrator

Company Name: Norbeck Technologies
Location: Fort Riley, KS (100% On-Site at Client Facility)
Job Type: Full-Time
Shift: Day Shift (Monday – Friday)
Clearance Level: Active Secret Clearance (Required)
Certification: Active CompTIA Security+ CE (DoD 8570.01-M / 8140 IAT Level II) (Required)

About Norbeck Technologies

Norbeck Technologies provides high-quality IT infrastructure support, cybersecurity, and administrative solutions to DoD and Federal Government agencies. We are seeking a reliable, customer-focused IT Support Specialist / Workstation Administrator to support the Army Transition Assistance Program (TAP) at Fort Riley, Kansas.

Job Summary

In this role, you will provide Tier 1 and Tier 2 IT support, manage workstation configurations, maintain Active Directory accounts, and resolve hardware and software issues to keep TAP operations and transition counseling computer labs running smoothly.

Key Responsibilities

• Desktop & Hardware Support: Provision, configure, troubleshoot, and maintain desktop PCs, thin clients, laptops, high-volume laser printers, and peripherals across the TAP facility at Fort Riley.
• User & System Administration: Manage user accounts, permissions, and security groups within Active Directory; assist staff and transitioning service members with CAC/PKI access and software issues.
• Operating System & Software Maintenance: Install, patch, and support Microsoft Windows Enterprise OS build standards, including Army Gold Master (AGM) configurations and DoD Secure Host Baseline (SHB).
• Network & Connectivity Troubleshooting: Diagnose local network connectivity, IP addressing, switch patch connections, and peripheral device interfaces.
• Ticketing & SLA Tracking: Log, update, and resolve service requests and technical incidents in a timely manner within the government ticketing system.
• Security & Compliance: Ensure all workstations comply with DoD cybersecurity guidelines, Army NetOps standards, and IAT Level II baseline requirements.

Required Qualifications

• Clearance: Must hold an Active DoD Secret Security Clearance at time of application.
• Certification: Active CompTIA Security+ CE (or equivalent DoD 8570.01-M / 8140 IAT Level II baseline certification).
• Experience: Minimum 2–4 years of desktop support, workstation administration, or helpdesk experience.
• Technical Skills:
  
   
  • Microsoft Windows 10/11 Enterprise OS administration.
•  
  • Active Directory user/computer account management.
•  
  • Hardware diagnostic skills (desktops, printers, multi-function devices, scanners).
•  
  • Basic networking concepts (TCP/IP, DNS, DHCP).
•  
• Soft Skills: Excellent customer service, strong written and verbal communication, and ability to work independently on-site.

Preferred Qualifications

• Prior experience supporting IT operations on a U.S. Army installation (preferably Fort Riley) or DoD enterprise environment.
• Familiarity with Army Gold Master (AGM) workstation builds and Army NetOps standards.

Compensation & Benefits

• Competitive salary based on experience
• Comprehensive Medical, Dental, and Vision coverage
• Paid Time Off (PTO) and paid Federal Holidays
• 401(k) Retirement Plan 

How to Apply

Interested candidates holding an Active Secret Clearance and CompTIA Security+ CE certification should submit their updated resume directly through Indeed or via Norbeck Technologies' career portal.