Customer Service and Sales Associate

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Overview

We are seeking a motivated and customer-focused Customer Service & Sales Associate to join our team. This role is ideal for individuals who enjoy engaging with customers, providing exceptional service, and driving results through meaningful interactions.

In this position, you will serve as a key point of contact for customers, responsible for delivering a positive experience while identifying needs and recommending products or services that provide value. You will play a critical role in both customer satisfaction and business growth by combining strong service skills with a results-oriented approach.

This is a hands-on, fast-paced role with opportunities to develop skills in customer engagement, sales, and business operations.

Key Responsibilities

Customer Engagement & Service

• Provide a high level of customer service by assisting customers with inquiries, concerns, and general support needs
• Create a welcoming and professional experience for every customer interaction
• Communicate clearly and effectively in person, over the phone, and through digital channels
• Ensure all customer interactions reflect company standards for professionalism and service quality

Sales & Revenue Support

• Identify customer needs through conversation and active listening
• Recommend relevant products, services, or solutions based on customer goals
• Guide customers through the sales process, including product selection, sign-ups, or transactions
• Support sales initiatives by promoting current offers, campaigns, and services
• Build rapport and trust to drive customer engagement and repeat business

Problem Solving & Resolution

• Address customer concerns promptly and with a solutions-oriented mindset
• De-escalate issues and provide appropriate resolutions while maintaining a positive experience
• Escalate complex issues to leadership when necessary

Operations & Administrative Support

• Accurately process transactions, service requests, and customer updates
• Maintain organized and up-to-date records of customer interactions
• Support day-to-day operations, including setup, coordination, and general administrative tasks
• Ensure all tools, systems, and materials are used efficiently and correctly

Team Collaboration

• Work closely with team members to maintain a consistent customer experience
• Participate in team meetings, training sessions, and ongoing development
• Share feedback and insights to improve processes and customer outcomes

Work Environment

• In-person, customer-facing role in a fast-paced setting
• High level of daily interaction with customers and team members
• Team-oriented environment with structured support and training

Qualifications

• Strong communication and interpersonal skills
• Customer-first mindset with a positive and professional attitude
• Comfortable engaging with customers and discussing products or services
• Ability to multitask and stay organized in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Reliable, punctual, and adaptable
• Willingness to learn and take on new challenges
• Previous experience in customer service, retail, hospitality, or sales is a plus but not required

Professional Development & Growth

• Hands-on training in customer service and sales techniques
• Ongoing mentorship and skill development opportunities
• Exposure to business operations, client interaction, and performance-driven environments
• Clear pathways for advancement into leadership, operations, or management roles