Installation Manager

Installation Manager - AV IntegrationThe organization is seeking an Audio Visual Installation Manager to own and lead its AV/IT Installation department, spanning design, installation, service, and purchasing. This is a department-level leadership role centered on quality, profitability, safety, and customer satisfaction, with significant growth potential including a path toward business ownership tied to performance and leadership ability. The ideal candidate brings strong leadership skills, a proven background in audio-visual systems and construction, an entrepreneurial mindset, and alignment with the organization's core values.Reports to: Operations ManagerKey ResponsibilitiesOwn and oversee the AV/IT Installation department end-to-end, including design, installation, service, and purchasing functions.Lead the Installation department team directly, driving Key Performance Indicator (KPI) goals through accountability, coaching, and performance management.Coordinate, prioritize, and allocate personnel, equipment, and resources across all active installation projects to support department-wide efficiency and on-time delivery.Build, develop, and lead high-performing installation teams, fostering professional growth, accountability, technical excellence, and ongoing training.Serve as an escalation point for customer matters that rise above day-to-day project management.Identify department-level risks related to staffing, resourcing, purchasing, and service capacity, resolving issues proactively and communicating status to leadership.Own department-wide process improvement by implementing and maintaining EOS (Entrepreneurial Operating System) processes, operational workflows, and performance metrics.Coordinate with the Project Engineer to ensure department resourcing aligns with project scopes of work and site-level requirements.Required Qualifications4+ years in a supervisory or management role coordinating installers, subcontractors, and clients.10+ years of experience in Audio Visual installation and construction methodology.Strong understanding of Audio Visual and low-voltage systems.Strong understanding of IT networks and standards.Excellent written and verbal communication skills.Adaptability to evolving technology and changing project requirements.Proficiency with MIS tools such as ERP, BMS, CRM, and MS Office.Working knowledge of project management best practices and strong problem-solving abilities.Ability to drive a company-provided fleet vehicle.Ability to load and unload equipment weighing a minimum of 35 pounds.PreferencesCTS or CTS-I certification.Project Management Professional (PMP) certification or a relevant technical degree.BenefitsFlexible 9/80 work schedule with every other Friday off.Health, Dental, and Vision insurance.Simple IRA with company match.Paid time off.Paid holidays.Employee Incentive Plan based on KPI performance.Comprehensive training program.