Cafe Team Member

Job Description

Job Description

Salary:

Job Overview

The Caf Team Member plays a key role in the positive transformative guest experience through supporting the daily operations of the Gateway Caf, ensuring high standards offoodand beverage quality, customer service, and cleanliness.

Duties and Responsibilities

• Works as a team with other Caf Team Members delivering excellent customer service and adherence to food safety protocols
  
• Ensures all food and beverage items are prepared and presented according to Kingwood Center Gardens Gateway Caf quality standards
  
• Handles customer concerns to ensure resolution with professionalism and promptness
  
• 
  Maintains cleanliness and organization in all caf areas, including kitchen, service counters, and dining areas
• Ensures compliance with all health, safety, and hygiene regulations
  
• Responsible for cash handling and ensuring compliance with Kingwood Center Gardens cash handling policies and procedures
  
• All other duties as assigned
  

Requirements

• Prolonged periods of continuous standing, along with occasional stooping, bending, reaching, and crouching
  
• Perform tasks requiring manual dexterity and physical movement in a kitchen setting
  
• Ability to occasionally lift and carry up to 30lbs
  
• Must be able to move around garden in all weather conditions
  
• Ability to work a flexible schedule including evenings, weekends, or holidays as needed
  
• Must be able to thrive in a fast-paced, guest-facing environment
  
• Demonstrates a positive attitude and customer service excellence
  
• Possesses strong interpersonal skills
  
• Must be goal-oriented, flexible, and adaptable to potential unanticipated opportunities
  
• Ability to prioritize work amongst competing set of tasks
  
• Accuracy in taking orders, preparing food, and maintaining standards
  
• Ability to prepare ingredients, assemble beverages and other menu items, and follow recipes and portion guidelines accurately and with pride
  
• Ability to collaborate across departments as required for daily operations and special events
  

Qualifications

• Must be at least 18 years of age
• Ability to work & learn in a fast-paced environment
• 
  Serve Safe Person in Charge Certification preferred but not required
  
• Previous food service experience preferred but not required
• Previous barista experience preferred but not required
  
• Must have a valid Ohio Drivers License
• Must pass a background check
• Must pass drug test