Director, Ancillary and TPA Solutions

Company: Blue Cross Blue Shield of Michigan Industry: Health Insurance and Health Care Level: Director Job Family: Sales Compensation: Competitive Total Compensation Package Overview The Director, Ancillary and TPA Solutions is accountable for the strategic development and oversight of ancillary solutions for Commercial Markets and Government Programs, as well as ongoing oversight of Shared Administration capabilities, operational effectiveness, compliance, and development and implementation of new TPA-related solutions. The role also includes assessing market solutions for ancillary, complementary and TPA solutions, negotiating favorable contracts on behalf of BCBSM, and holding engaged vendors accountable for contract requirements. Responsibilities Oversee contract and vendor management activities for ancillary and complementary solution vendors, including assessment of market options, negotiation of contract terms, establishment of performance expectations, and enforcement of contractual requirements across Commercial Markets and applicable Government Programs. Provide enterprise oversight of third‑party administrator solutions, including Blue Water TPA and shared administration capabilities, ensuring administrative performance, operational effectiveness, regulatory compliance, and alignment to enterprise standards. Lead a high‑performing vendor management center of excellence that deploys and governs enterprise standards for vendor management, including policy, framework, standards, vendor governance, training, and technology. Drive enterprise relationship management for strategic vendors delivering services across multiple functional areas, coordinating vendor performance management, governance activities, and issue resolution in partnership with business and functional stakeholders. Manage the incident management process to resolve and mitigate vendor incidents that impact operations, recommending improvements to prevent recurrence; oversee enterprise third‑party risk management and financial due diligence for in‑scope vendors across the vendor lifecycle, including evaluation, contracting, onboarding, monitoring, and offboarding, in partnership with risk, compliance, legal, finance, and procurement teams. Prepare and present formal presentations, including the performance of the vendor portfolio and business cases, to executive leadership. Requirements Bachelor’s degree in a related field. Minimum 10 years of experience leading supplier or vendor management functions within complex, matrixed organizations. Minimum 10 years of experience overseeing large‑scale outsourced relationships, including shared services, TPA operations, and third‑party risk management. Demonstrated ability to develop and manage supplier engagement and governance strategies at an enterprise level. Strong analytical capability to evaluate operational and financial performance, costs, and market trends to support data‑driven decision making. Proven effectiveness in cross‑functional collaboration and influencing without authority across business, legal, finance, procurement, risk, and compliance stakeholders. Executive‑level communication and stakeholder engagement skills. Legal Disclaimer: EEO Statement: All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. #J-18808-Ljbffr Blue Cross Blue Shield of Michigan