Community Life Concierge

Job Description

Job Description

Join the Team at Moorings Park as a Community Life Concierge

Full time Schedule: Tuesday - Saturday 7:30AM - 4:00PM / 8:30AM - 5:00PM

Why Choose Moorings Park?

When you join Moorings Park, you become part of an award-winning, purpose-driven organization where people are valued, growth is encouraged, and excellence is celebrated. Our nationally recognized workplace culture, exceptional benefits, and commitment to partner engagement make Moorings Park more than just a place to work—it's a place to build a rewarding career. Together, we create a community where residents and partners alike can belong, connect, and flourish.

About Moorings Park

Moorings Park® Communities is a nationally recognized Life Plan organization with three distinctive campuses in Naples, Florida. We are dedicated to creating Simply the Best® workplaces through a culture of excellence, compassion, innovation, and service.

Recognized as One of the Best Places to Work

We're proud to share that Moorings Park Communities has earned four 2026–2027 Novare Employee Satisfaction & Engagement Certifications , reflecting our unwavering commitment to creating an exceptional workplace where partners feel valued, supported, and empowered to thrive. These honors demonstrate what makes Moorings Park different: we believe exceptional resident experiences begin with an exceptional team. By investing in our partners' growth, well-being, and success, we create an environment where people can build meaningful careers while delivering extraordinary care, hospitality, and service every day.

• Our Mission:  Deliver exceptional experiences that honor every individual—ensuring they feel heard, respected, and supported.
• Our Vision:  Reimagine longevity for America through thoughtfully designed communities and personalized services.
• Our Creed:  Empower individuals to belong, connect, and flourish—nurturing mind, body, and spirit.
• Our Core Values

• Integrity & Ethics
• Not-for-Profit Stewardship
• Service: Compassion & Hospitality
• Passion
• Innovation & Learning
• Respect & Belonging
• Excellence

Enjoy Simply the Best® Benefits

At Moorings Park, we believe in taking exceptional care of our partners so they can provide exceptional care to our residents. We offer a comprehensive benefits package that includes:

• FREE health and dental insurance
• FREE telemedicine services for medical and behavioral health needs
• Vision insurance
• Company-paid life insurance and short-term disability coverage
• Generous Paid Time Off (PTO) program
• Health Savings Account (HSA) with employer contribution
• Retirement plan with employer match
• Tuition reimbursement program
• Wellness program with complimentary access to our on-site fitness center
• Corporate discount programs
• Employee Assistance Program (EAP)
• Supportive and caring executive leadership team

Position Summary  Moorings Park is seeking a dedicated Community Life Concierge to join our team. The Community Life Concierge supports a vibrant, person-centered community by coordinating activities and fostering meaningful connections with residents and their families. Guided by the Best Friends™ Philosophy, this role promotes dignity, engagement, and overall well-being through thoughtful communication, compassionate presence, and tailored programming. The Concierge helps ensure residents feel known, supported, and enriched each day while contributing to a warm and welcoming living environment.

Key Contributions

• Supports the overall resident experience by helping create a warm, engaging, and person-centered environment.
• Assists in planning, coordinating, and leading group and individual life enrichment programs that reflect residents’ interests, abilities, and preferences.
• Organizes and prepares for special events, functions, and off-campus outings; coordinates volunteers and partners with outside vendors to enhance program offerings.
• Creates, distributes, and updates the monthly activity calendar; completes required documentation, including attendance tracking, in a timely and accurate manner.
• Communicates effectively with interdisciplinary team members to relay resident needs, preferences, concerns, or changes in condition.
• Documents resident observations and updates and reports them to the Community Life Manager to support coordinated care.
• Cultivates meaningful relationships with residents and families through active listening, empathy, and respect; assists with transitions such as admissions and room changes.
• Applies the Best Friends™ Philosophy in daily interactions by knowing each resident’s life story and fostering purposeful, relationship-centered engagement.
• Welcomes and visits new residents to assess interests and introduce them to community programs.
• Monitors resident well-being during programs and daily interactions, ensuring safety and inclusion; assists with emergency procedures such as fire drills.
• Supervises and schedules assigned activity staff, including hiring, training, and performance evaluation.
• Manages activity-related resources, including budgeting and purchasing, following financial guidelines.
• Adheres to community policies and procedures, including confidentiality and HIPAA regulations.
• Attends staff meetings and training programs; maintains a flexible schedule including evenings, weekends, and holidays as needed.

Qualifications & Requirements

• Excellent oral and written communication skills in the English language required.
• During emergencies or natural disasters, may be required to remain on duty for the duration of the event.
• High school diploma or equivalent required; college degree in recreation, healthcare, hospitality, or a related field preferred.
• Florida State Nursing Assistant Certification preferred.
• Active Florida CPR certification required within six months of employment.
• Previous experience in senior living, hospitality, dining services, or activity coordination with older adults preferred.
• Proficiency with computer programs such as Microsoft Word, Excel, Outlook, and Publisher.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Works in compliance with all HIPAA regulations and standards.