Manager Operations NTC - Document Review

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary This position will be responsible for managing the daily production for their line of business in support of several clients. The manager's focus is to deliver on high quality production and ensure product lines meet all contractual Service Level Agreements (SLA). The Manager will act as a point of contact in support of client inquiries and escalations, responding to the clients promptly. The Manager will support the Director with all direct staffing needs by monitoring production, accuracy, and attendance. Essential Functions Act as a main point of contact for all clients in support of daily production and escalations. Hire, train, motivate and coach employees as they provide attentive, efficient services to clients and colleagues, assess employee performance, and provide helpful feedback and training opportunities. Collaborate with department leaders across the organization, and external vendors and clients as appropriate to discuss issues, develop strategy, coordinate activities, and resolve problems. Motive with a positive approach and mentor department Leads to enhance overall morale of their teams. Escalate, consult, and communicate effectively with senior management. Oversees all Production teams within their line of business who are supporting all clients. Support existing policies and procedures and their revisions. Coordinate meetings/training. Support the Training Team with implementing new/updated policies and procedures. Clearly understands and educates team on what the Production Statistics and KPI Metrics are for each task for all team members Identify process improvements and create solutions. Oversight of SLA risks and any potential issues. Updates knowledge and understanding of all client production guidelines and requirements and shares with relevant teams. While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures. Runs daily production reports to ensure orders are flowing through the line without issues. Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment. Collaborate with department leaders across the organization, and external vendors and clients as appropriate to discuss issues, develop strategy, coordinate activities, and resolve problems. Perform other related duties as assigned. Essential Knowledge, Skills, & Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint. Strong analytical and problem-solving skills. Ability to prioritize multiple objectives to meet client deadlines and department goals. Strong management and leadership skills. Commitment and ability to cultivate a diverse and inclusive work environment. Education High School Diploma or equivalent. Associate degree and equivalent industry experience required. Bachelor's degree preferred. Experience Experience in title, mortgage, or financial industry required. At least 2 years' experience managing a team. Compensation and Benefits Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)! Compensation: $55,120 - $68,900 annualized Working Conditions Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location. Physical Demands and Activities While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; occasionally position self to maintain files; rarely moves boxes weighing up to 30 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders. Equal Employment Opportunity Statement Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis. The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization. #J-18808-Ljbffr Covius