Account Operations Director

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule: Monday - Friday, Office-Based
Pay Rate: $120k - $160k annually, DOE, + Discretionary annual bonus
Location: Candidates may work from Chandler, AZ, Hillsboro, OR, Austin, TX, Malta, NY or Boise, ID
Travel: Must be able to travel locally and domestically as needed; international travel may be required
Position Type: Full Time
Benefits : This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities:

• Act as account owner for Strategic OEM Customer Account.
• Lead and manage a team of Operations Managers/Field Service Managers responsible for supporting business at customer locations and sites.
• Responsible for implementing account operations management initiatives and ensuring that the expertise and resources within the organization are available to support any agreed initiatives.
• Report on performance KPI’s and metrics to Customer & internal executive management.
• Provide Technical mentoring and leadership to Operations Management teams.
• Drive high standards to achieve quality, safety and operational excellence.
• Coordinate and participate in site meetings between the business teams and customers.
• Partner with Sales/Business Development to increase market share and product penetration by actively seeking out an pursuing business development opportunities.
• Manage, supervise, coordinate and monitor employee and team performance.
• Communicate strongly and effectively with all points of contact, internally and externally.
• Ensure the Health and Safety of staff/contractors working under WGNSTAR direction is of the highest standard.
• Plan and take action to protect Company & Customer assets, reputation, and ensure business continuity.

Requirements:

• 15+ years’ experience in a management role.
• Strong background in Semiconductor Equipment and services.
• Strong business acumen.
• Customer-friendly, presentable, and personable as a Company Representative.
• Comfortable dealing with all levels in internal and external organizations.
• IT proficient with the ability to write clear, coherent, concise and professional emails/letters and presentations.
• Proven Leadership, coaching, and mentoring ability.
• Strategic thinker with excellent decision-making ability and high-level problem-solving skills.
• Demonstrated communication and organizational skills.
• Strong interpersonal skills.
• Drive and desire to identify, grow, and deliver business development opportunities.
• Ability to travel as required to support business needs.

Preferences:

• The ideal candidate will have 15+ years’ experience in a Senior Field Operations Account Management role within the Semiconductor industry. Previous people and customer management experience is required and candidates must be comfortable working in both remote and office-based environments

Physical Effort/Activities: On a continuous basis will work in an office environment, sit at desk for a long period of time, intermittently answer telephone and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role.


Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.