Associate Director, Anduril Customer Account Manager

Associate Director, Customer Account Manager

Raytheon is seeking an experienced Associate Director, Customer Account Manager. The Customer Account Manager role is responsible for building customer intimacy, being the voice of the customer, understanding customer needs and priorities, being the principal investigator for Raytheon relative to new opportunities and pipeline incubation and growing share-of-wallet with Raytheon. The Associate Director will be co-located with the customer in Costa Mesa, CA and lead an indirect team through the day-to-day activities to advance Raytheon interests and ultimately result in placement of orders / bookings to grow share of wallet.

The Associate Director provides a key communication role representing the needs of the customer within the business. The primary role of the position is to actively monitor the needs of the customer to ensure satisfaction is maintained by deploying improvement strategies and communications to maintain targeted service levels.

The Customer Account Manager of interest is with Anduril, which is headquartered in Costa Mesa, CA. Therefore, the Associate Director is required to be based within 50 miles to allow timely engagement with the customer and to be responsive to pop-up requests.

What You Will Do

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)
• Build customer intimacy with Anduril to keep a pulse on the customer and their emerging needs from Raytheon
• Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer
• Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs
• Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs
• Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information
• Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions
• 15% domestic travel
• Work Location: Costa Mesa, CA - Must reside within 50 miles of the customer's site for onsite engagements

Qualifications You Must Have

• Typically requires a University Degree in engineering or business administration/management or equivalent experience and minimum 12 years' experience leading a defense captures and/or campaign from opportunity to award, managing key customer, overseeing a program with P&L responsibilities, or developing and executing a growth strategy or an Advanced Degree and 10 years' experience
• Minimum 1 years' experience working with or for Anduril in program management, business development or engineering to show evidence of a deep understanding and network established at Anduril. Network should include executives, program managers, supply chain and/or engineering.
• Minimum 3 years' of direct DoD customer-facing experience with demonstrated examples of navigating and resolving customer problems that resulted in preserved or strengthened relationships, new pipeline opportunities, and advancing business growth outcomes

Qualifications We Prefer

• Strong business acumen with the ability to prioritize multiple deliverables
• Rigorous and well organized, excellent presentation skills, good negotiating skills and diplomacy
• Demonstrated ability to remain composed and decisive in a fast-paced environment

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation
• Relocation assistance not available