Banking Operations Specialist

Job Title

Essential job duties

Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work

Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

Reviews and ensures proper documentation or procedures are used for moderate activities

This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers

Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process

Accountable for regular reporting and analysis requests

Typically covers a broad range of responsibilities rather than focusing on one specific role.

Recommends and implements programs to solve routine issues

Is fully proficient in duties while working under moderate to limited supervision.

Other duties as assigned

Required Qualifications:

Typically, 1-3 years of experience in operations role

High School Diploma or GED equivalent required. College degree preferred

Works well with others in a fully developed work team environment

Open minded and adaptable to new ideas in a changing environment

Excellent customer service skills

Proven excellent verbal/written communication and interpersonal skills

Ability to work under pressure and meet deadlines

Analytical, research and problem resolution skills

Proficient in 10-Key, able to perform with a high degree of speed and accuracy.

Comfortable navigating multiple computer systems and applications

Proficient in Microsoft Office applications

Basic understanding of accounting principles

Basic understanding of banking policies, procedures, government regulations

Basic understanding of loan documentation

Proven ability to handle all monetary/ processing functions independently

Proven ability to handle high transaction volumes accurately

Ability to meet production goals

Proven ability to handle all customer service inquires and diffuse difficult customer situations independently

May train or assist in training new staff

Ability to work with minimal supervision in decision making

Exceptional attention to detail.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.