Financial Advocate

A Financial Advocate collaborates with the front-end teams and clinicians, acting as a subject matter expert on complex healthcare financial matters. They assist patients nationwide, from admit through their discharge from services, in navigating treatment costs, insurance coverage, claims processes, benefit inquiries, insurance changes, denials, and collection guidelines. A deep understanding of insurance and general knowledge of workflows of related departments is essential. Throughout their work, the Financial Advocate maintains strict attention to detail, always ensuring integrity and confidentiality.

• Patient Financial Education
• Input accurate and prompt documentation into the EHR
• Maintaining a collaborative relationship with multidisciplinary teams
• Ensure Revenue Integrity

Required Qualifications:

• High School Degree or equivalent
• 2 years or more of healthcare or insurance experience
• Strong knowledge of healthcare billing and insurance practices.
• Excellent communication and interpersonal skills, with the ability to explain complex financial information to patients.
• Problem-solving and conflict resolution abilities.
• Attention to detail in handling patient accounts and insurance information.
• Ability to work with patient management, financial software, and Microsoft office including excel
• Current CPR certification or obtain within 30 days.
  • Certification must be from American Red Cross or American Heart Association

Preferred Qualifications:

• Associates degree
• Knowledge of multiple health insurance plans
• Front end patient facing or patient supporting roles and knowledge (Financial Advocate, Patient Access, Verification of Benefits, Prior Authorization). Working directly with a patient population regarding insurance and finances.
• Experience working in a virtual environment

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.