Receptionist Medical Records

Job Details: Level: Entry, Job Location: Medica Health Management - Southlake, TX 76092, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, SUMMARY

SUMMARY

The receptionist/medical record provides general administrative support for the entire agency. Serves as administrative support staff by providing impeccable customer service to our clients. A primary responsibility is answering all incoming telephone calls to agency and routing to appropriate staff. Responsible for medical records management in the home health department.

RESPONSIBILITIES

• Responsible for answering phones and routing to appropriate staff.
• Responsible for transferring phones to and from answering service on daily basis.
• Responsible for daily in-coming mail and dispersing to appropriate staff.
• Responsible for all daily out-going mail to include documentation requiring physician signature.
• Develop and maintain an accurate employee phone roster.
• Responsible for processing all documentation requiring physician signature: a. Must make copies of all documentation requiring physician signature prior to mailing out and stamping copies with Copy. b. Responsible for mailing and faxing documents requiring physician signature and/or providing documents to courier. c. Responsible for tracking the dates the documentation was mailed or faxed, and following up with any documentation requiring signature not returned in a timely basis.
• Responsible for faxing all discharge summaries, transfer summaries, case conferences summaries, and missed visit reports to the physician.
• Responsible for ensuring that all faxed documents are date stamped.
• Responsible for providing a stamp date for all incoming signed orders and 485s in Block 25 and then routing signed documentation to appropriate personnel for computer entry.
• Prepare order list for office supplies with DOS approval and email list to management company.
• Upon receipt of supplies, verify packing slip to ensure all items are accounted for and provide DOS with signed and verified packing slip.
• Maintain adequate quantities of agency forms. Prepare job application and personnel file information packets as well as patient admission packets.
• File documentation in patients file. Remove the chart copy from the patients file and replace with the original.
• Break down and thin patient charts.
• Responsible for typing meeting minutes and/or memos for the managers.
• And, other duties as assigned by management

Qualifications: EDUCATION, EXPERIENCE & JOB REQUIREMENTS

• Preferred 1-2 years of administrative experience
• Skillful in organization of work and in principles of time management.
• Good communication skills and ability to establish good rapport with other staff members.
• Demonstrated ability to work with patients and employees. Demonstrated ability to work in a proactively diverse and inclusive organization.
• Must have excellent written communication by writing clearly and informatively, edits work and able to read and interpret legal written information. Demonstrates accuracy thoroughness and follows through on commitments.
• Must practice a high level of confidentiality and be able to effectively response to questions from employees, managers and outside entities. Must have excellent communication skills, both verbal and written. Must be able to work with others to resolve issues and maintain composure in an environment of changing priorities.
• Must have knowledge of all company policies and procedures. Must be able to work on a timetable, follow instructions, responds to management direction and solicits feedback to improve performance. Should have excellent character references and solid work background. Must be able to read, write and speak English.
• Spanish is preferred.
• Must have knowledge and proficiency of office computer equipment and software. Demonstrate ability to multi task and work in a fast-paced office setting. Proven ability to cope with conflict, stress and crisis situations.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.