Shift Lead/Manager

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Profit sharing

About the Role:
Join Firehouse Subs as a Shift Lead/Manager in Ann Arbor, MI, where you'll play a pivotal role in ensuring operational excellence and team success. We're looking for a dynamic leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Responsibilities:

• Oversee daily operations and manage team performance to achieve business goals.
• Train, mentor, and develop staff to enhance their skills and productivity.
• Ensure compliance with company policies, safety standards, and regulations.
• Monitor inventory levels and coordinate restocking as needed.
• Assist in scheduling shifts and managing employee attendance.
• Address customer inquiries and resolve issues to ensure satisfaction.
• Implement strategies to improve efficiency and enhance customer experience.
• Prepare reports on operational performance and team progress.

Requirements:

• Proven experience in a supervisory or management role within a relevant industry.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Familiarity with inventory management and operational procedures.
• High school diploma or equivalent; relevant certifications are a plus.
• Strong problem-solving skills and a customer-centric mindset.
• Flexible availability, including weekends and holidays.

About Us:
Firehouse Subs has been a trusted name in the Ann Arbor area for over 4 years, dedicated to providing top-notch services and products to our customers. Our commitment to quality and community has earned us a loyal customer base, while our supportive work environment makes Firehouse Subs a great place for employees to grow and thrive.