Licensed Practical Nurse

Clinical Coordination Nurse (LPN)This is an in-office role based at our Fort Myers, FL office.TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.The Clinical Coordination Nurse (LPN) supports the coordination and execution of telehealth consult workflows across neurology and psychiatry service lines. This role is responsible for facilitating intake processes, supporting case prioritization, and managing real-time dispatch coordination to ensure timely and efficient patient care delivery.Working in collaboration with clinical leadership, physicians, and operational teams, the LPN ensures accurate progression of consults from intake through completion. This position requires strong organizational skills, attention to detail, and the ability to operate effectively in a fast-paced, technology-enabled environment.Core responsibilities include clinical workflow coordination, operational monitoring, technology utilization, and support of training and quality processes.Essential Duties and Responsibilities:Monitor consult queues and manage open or pending cases to ensure timely progressionIdentify cases exceeding response thresholds and initiate appropriate follow-upCoordinate physician assignment and dispatch based on urgency and availabilityManage consult tracking tools including STAT and Psych Hold BoardsMonitor queue delays and initiate escalation protocols as neededTrack follow-up workflows, including imaging and stroke-related processesCollect and document key patient and case information from facilitiesSupport prioritization of consults using established protocols and clinical judgment within scopeFacilitate communication between facilities and physicians to ensure readiness for consultsAssist in coordination of specialized workflows, including EEG and psychiatric consultsServe as a communication liaison between physicians, facilities, and internal teamsMonitor and respond to physician communication channels in real timeEscalate clinical, operational, or technical issues to appropriate leadershipManage escalations from providers, facilities, and internal staffUtilize telehealth platforms and internal systems to manage case workflowsMonitor system performance including dispatch alerts and escalation triggersSupport downtime procedures to maintain continuity of operationsEscalate technical issues impacting workflow or physician connectivityParticipate in shift huddles and support effective handoff communicationLead huddles in the absence of leadership when neededAssist in onboarding and training of new team membersMaintain knowledge of current protocols, procedures, and updatesIdentify and communicate quality or process concerns to leadershipReview internal communications regularly to stay current on updatesAttend required meetings and training sessionsPerform additional duties as assignedQualifications:Active Licensed Practical Nurse (LPN) license (Florida or Compact State)Minimum of two (2) years of practical nursing or related clinical experienceExperience in telehealth, call center operations, or triage support environments preferredAbility to work in a fast-paced, high-volume environmentBasic proficiency in computer systems and medical documentation toolsKnowledge, Skills, and Abilities:Strong verbal and written communication skills with the ability to coordinate across multiple stakeholdersAbility to prioritize tasks and manage multiple workflows simultaneouslyWorking knowledge of clinical terminology and patient care processes within LPN scopeAbility to apply critical thinking and sound judgment within defined protocolsStrong attention to detail and organizational skillsAbility to remain calm and effective in high-pressure or urgent situationsProficiency in using telehealth systems, EMRs, and communication platformsAbility to work both independently and collaboratively within a team environmentHigh level of accountability, reliability, and responsivenessDemonstrated problem-solving and analytical skillsTravel Requirements (if applicable): No TravelOther Duties:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change or be assigned at any time based on business needs.Physical Requirements:Must be able to remain in a stationary position (sitting or standing) for prolonged periods, often up to 75% of the workday.Needs to occasionally move about inside the office to access file cabinets, office machinery, or shared workspaces.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer.Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms.Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds.Occasionally positions self to maintain files in cabinets or access equipment stored in low or high areas.Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, and viewing a computer monitor for extended periods.Equal Employment Opportunity & ADA Statement:The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The Company will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.