Client Success Representative

Client Success Representative A growing property services organization is seeking a personable, organized Client Success Representative to serve as the primary point of contact for a portfolio of residential and commercial clients. This role offers the chance to build meaningful relationships while coordinating diverse property services in an engaging outdoor environment. Client Success Representative Requirements & Qualifications 13 years of experience in account management, customer service, property management, landscaping, horticulture, construction, hospitality, or related fields Strong verbal and written communication skills with a professional, personable approach Valid driver's license Proven ability to manage multiple clients and projects simultaneously Comfortable working outdoors and adapting to weather conditions Familiarity with CRM systems and client management technology is a plus Client Success Representative Preferred Background & Skills Knowledge of landscaping, horticulture, or snow services Experience in luxury hospitality or high-end customer service Exposure to construction, project coordination, or property management Bilingual skills, especially Spanish, are desirable Client Success Representative Day-to-Day Responsibilities Serve as the primary contact for approximately 1030 residential and commercial clients, building and maintaining strong relationships Coordinate landscaping, property maintenance, snow removal, cleaning, handyman services, and other client projects Collaborate closely with field supervisors, crews, vendors, and subcontractors to schedule and ensure high-quality service delivery Prepare and present estimates, proposals, and service updates to clients while identifying opportunities to expand services Maintain accurate client records, service documentation, budgets, and work tickets Proactively address client concerns, develop solutions, and ensure satisfaction with all services provided This role is ideal for a positive, organized professional who enjoys solving problems, managing projects, and working in an active, outdoor-focused setting. If you value client ownership and a hands-on approach over a purely transactional or corporate environment, this opportunity offers a rewarding path to grow your career in property services.