Services Support Representative

: About the Role: Want to work in a dynamic and engaging work environment? Want to see where the future of technology is headed? Apply for our entry level business to business position in TD SYNNEX's sales organization supporting an established customer base. TD SYNNEX operates within the IT distribution channel therefore we are a very dynamic and collaborative environment where each person holds a meaningful role. This is an opportunity to learn the sales and business development techniques of a Fortune 100 company while providing an exceptional customer service experience to our valued partners. This role supports the sales organization by owning administrative processes to ensure that customers needs are met while gaining valuable sales experience that will provide career growth opportunities within our sales organization. What You'll Do:

• Performs sales order processing, promotional requests, and sales quotes.
• Report creation, data entry, email follow up, database management and order tracking
• Manages routine sales calls within an established customer base to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met
• Answers customer questions on pricing, availability information on products, and any shipping or service issues related to placed orders
• Handles issue resolution such as shipping / stock, promotional adjustments
• Maintains daily transactional engagement with the customer and internal partners
• Represents TD SYNNEX professionally in daily interface with business partners/customers
• Meets attendance and punctuality standards

What We're Looking For: Knowledge, Skills, and/or Abilities Required:

• Build solid, effective working relationships with others
• Constructively work under stress and pressure when faced with high workloads and deadlines
• Respond to incoming calls and greet public in a friendly and courteous manner
• Adjust readily to change and adapt as needed
• Able to be immobile for long extended periods
• Use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level
• Maintain a positive attitude in the face of criticism, rejection, or failure
• Able to maintain confidentiality of sensitive information

Required Experience and Education (Years & Type):

• 2 year degree; or HS diploma/GED plus 1 years relevant experience

Preferred Education/Experience:

• Current affiliation within a sales organization/class preferred
• Bachelor's Degree within a business or IT discipline preferred

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.