Desktop Support Technician

Job Summary

Our client, a leading energy provider, is seeking a Desktop Support Technician to support technology refresh and imaging initiatives while delivering Tier 1 and Tier 2 technical support services. This role is responsible for maintaining end-user computing environments, troubleshooting hardware and software issues, and providing responsive technical assistance to ensure business productivity and technology availability.

Core Responsibilities

• Support imaging, deployment, and technology refresh initiatives
• Provide Tier 1 and Tier 2 deskside, remote, and walk-up technical support to end users
• Troubleshoot and resolve desktop, laptop, peripheral, software, and connectivity issues
• Install, configure, and maintain Windows-based workstations and related hardware
• Support Microsoft Office applications, VPN connectivity, email platforms, internet, intranet, and proprietary business applications
• Perform hardware diagnostics, repairs, upgrades, and replacements as needed
• Serve as a primary point of contact for technology service requests and incident resolution
• Deliver timely, professional, and customer-focused support to maximize end-user productivity

Required Skills/Experience (Must-Haves)

• Associate degree, IT certification, or equivalent combination of education and experience
• 1+ years of experience supporting PC hardware and software diagnostics, troubleshooting, and repair
• Experience with PC imaging, deployment, or refresh projects
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications
• Strong knowledge of desktop hardware, peripherals, operating systems, software applications, and wired/wireless networking
• Experience providing technical support in a customer-facing environment
• Strong troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills

Preferred Skills/Experience (Nice-to-Haves)

• IT-related certifications
• Experience in an enterprise desktop support environment
• Familiarity with ticketing and IT service management tools
• Experience supporting remote users and VPN connectivity
• Knowledge of hardware deployment and asset management processes
• Experience supporting walk-up technology support services
• Familiarity with desktop lifecycle management practices
• Experience working within a large corporate IT organization

Key Competencies & Behaviors

• Customer Service Excellence
• Technical Aptitude
• Problem-Solving Mindset
• Effective Communication
• Attention to Detail
• Ownership & Accountability
• Team Collaboration
• Adaptability & Flexibility
• Time Management
• Professional Demeanor
• Continuous Learning
• Service Orientation

Work Environment

Location: Amarillo, TX

Work Model: Onsite

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $19.00 and $28.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.