Operations Manager

Operations ManagerThe Operations Manager is responsible for driving the consistent execution of business practices in-store. With all endeavors, the Operations Manager, in partnership with the Store Manager, will exhibit sound reasoning and accurate judgment in their decision-making with the ability to alter their approach to best support the daily operations of the store. The Operations Manager is able to balance front of house & back of house duties and is also able to speak to the business, connect with employees & successfully engage with customersEssential Duties & ResponsibilitiesExperience in Retail is required, preferred experience in luxury retail operationsWorking closely with the Store Manager, ensure that the store adhere to company operational standards and guidelines, also supporting the store to operate as efficiently and cost-effectively as possibleEnsure compliance with all operational policies and procedures through partnership with the Retail Operations, Inventory Team, Finance and other stores' teamsFacilitate store maintenance and repairs with external vendors and contractors, escalating to Retail Operations Director and VP of Sales as neededInventory Management - receive shipment, execute routine cycle counts, execute store to store transfer, identify inventory discrepancies and follow the standard flow to address as neededEnsuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments and report any discrepancies to relevant departmentManage the activities of all operations/stock positions in-store to ensure efficient processes exist and foster communicationsResponsible for the management and ongoing development of the store team through in the moment coaching and monthly touch bases Analyze available sales reports and data to determine the needs of the business and set business strategiesCreate and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRMTechnology – Support Retail in the rollout of all applications and update to existing systems, including holding trainings with the stock/sales teams as needed to ensure understanding and complianceLoss prevention - conduct regular audits of the store's equipment (CCTV, alarm, EAS) and proactively address any known issues, regularly monitor and address store procedures to reduce lossOversee the annual physical inventory process; ensuring loss is less than company standards, while ensuring that efficient process that limits the interruption to the day-to-day operations of the businessCultivate relationships with all stores' operations lead and corporate partners to improve operational efficiency and cost effectivenessManage the store supply and in-store packaging levels are maintained. All merchandise repairs processesSupport the store by monitoring POS and payment-related behaviors, either holding meetings or escalating to Store Manager to address any open pointsDaily walkthroughs to ensure that all brand guidelines are observed, both in the front of house and the back of house. Also, and that any/all topics from previous audits are addressedMaintain company brand standards of near, clean, and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customersEnsure presentation of all displays, fixtures and all visual areas are reflective of current visual directionExperience & CompetenciesExhibits a strong work ethic, leadership skills, high energy level, and is team-orientedMinimum 5 years of previous retail operational experienceStrong leadership and skilled in anticipating and solving problemsFlexible and diplomatic communicator across all mediums and all levels of an organizationStrong attention to detail with solid organization skills and proven ability to multi-task with consistent follow-throughProactive nature – willing to act and lead beyond area of expertise, with the ability to adapt quickly to changing prioritiesProficient in POS systems as well as all Microsoft Office suite (including Excel, Word and PowerPoint)Ability to be mobile on the sales floor for extended periods of timeAvailability to work opening or closing shifts, weekends, annual inventory and entire holiday seasonAdditional responsibilities may be assigned at the discretion of leadership