Deployment Engineer

Field Service Engineer

As the leader of autonomous vehicle solutions in industry and aviation, TractEasy is successfully and rapidly growing its business in the North America region. To match the needs for deployment, maintenance, support and training, we are looking for a skilled Field Service Engineer based in Detroit.

As experts on our autonomous vehicle solutions, our Field Service Engineers are either based at a client site or frequently travelling to other customer sites and help grow and scale our business with their skills and knowledge.

As part of the global Field Services team, you as a Field Service Engineer (Deployment Engineer) will be responsible for deploying and maintaining a fleet of vehicles in the Detroit area. You will be the first Engineer based in this location with additional employees joining the regional team as the company grows.

You are TractEasy's face to our customers, keeping our autonomous vehicles in operations and our customer satisfaction on highest levels. You will be leveraging your skills on-site, via remote support as well as with training programs to help our customers achieve operational excellence with our autonomous vehicle solutions. You therefore are a key part of TractEasy's future success by driving the continuous improvement of our processes and best practices, based on the knowledge and experience you'll gain – both on-the-ground and at our company office in Denver.

Your responsibilities will include:

• Coordinating and performing the deployment and entry into service of our autonomous vehicles, with the support of the dedicated Project Manager
• Managing the vehicle's commissioning process, validating the vehicle setup, it's deployment and the in the product support / improvement with your hands-on feedback
• Performing mechanical and electrical maintenance interventions on the vehicles whenever necessary
• Hands-on installation and configuration of autonomous hardware and software components as needed
• Delivering basic and advanced training sessions, assisting trained customers in the operation and deployment of TractEasy's autonomous vehicles
• Providing remote assistance to our customers through our support system
• Participating, along with the Project Manager, on the on-road authorization processes, by performing tests and delivering documentation to the relevant authorities / regulatory bodies
• Reporting of risks, issues and variations in project scope, as well as supporting the development and implementation of risk management and mitigation plans
• Participating in the continuous improvement of our autonomous vehicle solutions – from deployment to maintenance to best practices in operations

Position details / perks:

Building the future: Working on cutting-edge technology, driving the future of autonomous vehicle solutions in industry and aviation as the market leader

Team: Working with a young, and highly motivated team of experts – building a career while learning from the best with a great culture, regular team-events, learning and development activities

Customers: Major international industry leaders trusting in TractEasy's solutions

Network: Strong international network with TractEasy / TLD / EasyMile offices in major locations around the world

Location: Detroit

Travel: Travel costs are covered by the company. The Field Service Engineer for this position will be primarily based in Detroit with occasional travel to the Denver office or other client sites across North America

Profile:

There is no typical profile at TractEasy, we all come from different backgrounds and that is what makes us strong!

Don't hesitate to apply if you are motivated and interested by innovative transportation and technologies.

Requirements:

Technician/Bachelor Degree in the Automotive or Robotic or similar field is required

At least 2 years of experience as technician or engineer in the automotive, robotic or similar industries.

Possess a valid drivers license

Clean background check

Technical skills:

Automotive, robotic or similar field maintenance knowledge

Appetite for cutting-edge automation technology

Basic knowledge of CanBus technology, vehicle maintenance, electrical systems and hydraulic systems is a plus

Soft skills:

Good presentation and communication skills

Proactive with a strong customer and team focus, as well as a passion for service excellence

Able to work independently

Self-starter with strong capability to interact and work in a multinational environment

Strong technical acumen and problem-solving skills, with the ability to adapt to a dynamic and fast-paced environment

Languages skills:

Business fluent (written and spoken) English

About TractEasy:

Built by TLD, powered by EasyMile driverless technology.

TractEasy is a joint venture between two industry leaders: TLD and EasyMile. It is an independent distributor of autonomous towing solutions with close cooperation and integration with its parent companies.

Together, they offer the most advanced driverless technology on the market to airport and industrial clients.

TractEasy delivers a turn-key, full-service solution for autonomous towing operations with EZTow. From project definition to installation, integration and daily operations, we support our customers throughout the process to make integration as seamless as possible with minimum impact on ongoing operations.

The Company is committed to protecting the confidentiality, integrity, and availability of its information assets in alignment with ISO 27001. All employees are required to follow information security policies, safeguard company data and systems, and promptly report any suspected security incidents or violations.