Customer Service Representative

The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task. Duties and Responsibilities: Respond to customer inquiries in person, via phone and email. Resolve customer complaints in a professional manner. Process work orders and customer payments. Provide product and service information and guidance Document and update customer records based on interactions Follow up with customers to make sure their issues are resolved Identify and escalate complex issues when necessary, to the appropriate department Maintain a positive and empathetic attitude towards customers Stay updated on product knowledge and company policies