O365 SME Office 365

Role Overview O365 SME (Office 365) – duration 1+ year, hybrid work. Job Description This role exists to ensure the secure, reliable, compliant, and efficient operation of Microsoft 365 services that underpin mission‑critical communications, collaboration, identity, and compliance capabilities across the agency. The O365 Information Technology Specialist acts as the primary technical authority for tenant administration, identity and access management, messaging, collaboration platforms, security monitoring, and compliance operations. Reporting & Collaboration Reports to: Enterprise Platforms and Storage Director. Collaborates closely with: Cybersecurity Enterprise Applications Infrastructure & Networking Legal, Privacy & eDiscovery stakeholders Compliance & Governance Ensures compliance with: Federal IT security and identity management requirements (e.g., FISMA, Zero Trust mandates) Microsoft 365 security and governance best practices Agency‑wide OCIO policies, audits, and change management processes Responsible for maintaining documentation, audit evidence, and administrative reporting to support OIG reviews, legal discovery, licensing audits, and cybersecurity assessments. Background The agency relies heavily on Microsoft 365 for email, identity, authentication, collaboration, compliance, and security monitoring across domestic and international users. The complexity of managing hybrid identity, role‑based access controls, high‑volume email and collaboration platforms, legal holds, data retention, and licensing governance requires a dedicated O365 Systems Administrator with deep technical expertise. Core Duties 4.1 Microsoft 365 Tenant & Identity Management Administer tenant configuration and service health. Manage Azure AD/Entra ID lifecycle, including user provisioning/de‑provisioning, group and role‑based access control, conditional access and MFA policies, and support hybrid identity synchronization. 4.2 Messaging & Collaboration Administration Administer and support Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business. Manage mail flow, transport rules, mailbox permissions, shared mailboxes, platform configuration, troubleshooting, and service optimization. 4.3 Security & Compliance Operations Configure and manage Microsoft 365 security controls such as Defender for Office 365, Microsoft Purview compliance features, DLP, retention, and sensitivity labeling. Support incident response and remediation, audit logging, and monitoring. 4.4 eDiscovery, Legal Hold & Retention Support Administer eDiscovery (Standard & Premium), apply litigation holds and retention policies, coordinate with legal and privacy officials, and ensure defensible handling of sensitive information. 4.5 License Management & Cost Control Manage license assignment and utilization, monitor over‑subscription risks, and provide reporting for budget planning, license optimization, and audit readiness. 4.6 Operational Monitoring & Reporting Monitor service health, incidents, and performance; produce recurring reports on outages, security findings, compliance posture, license utilization, and recommend improvements. Key Deliverables Monthly O365 Operations & Health Reports Monthly License Utilization and Cost Reports Security and Compliance Configuration Documentation eDiscovery and Legal Hold Support Artifacts Identity and Access Control Reviews Incident Response Documentation and Root Cause Analyses Recommendations for Security, Governance, and Cost Optimization Contractor Personnel – Qualifications 7–10 years of direct Microsoft 365 / O365 systems administration experience. Demonstrated expertise in: Exchange Online Azure AD / Entra ID Teams, SharePoint, OneDrive Microsoft Purview and Defender Valid and verifiable IT degrees and certifications. Desired Certifications Microsoft 365 Administrator Expert Azure Administrator Associate Azure Security Engineer CompTIA Security+ ITIL Foundations Benefits Flexible work from home options available. #J-18808-Ljbffr Vytwo