Customer Service Supervisor

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager. Responsibilities Coach and provide career development to the team Correct non-compliant behavior and impose disciplinary action as required Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines Manage the operational activities of the department in accordance with established policies and procedures Manage a staff of team members with varied duties Administrative duties, including daily/weekly/monthly reports Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service Drive motorized equipment Provide support when employee absence affects the operation Job Qualifications & Competencies Excellent organizational skills and ability to multi-task Ability to work independently, set and meet own deadlines Ability to work well with all levels of management and support staff Able to defuse conflicts among team members Familiarity with Microsoft Office Suite Prior experience with internal controls processes for accountable items Ability to work a flexible schedule Preferred Qualifications Current Piedmont employee with a minimum six months of service Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents Extensive knowledge of QIK Bachelor’s Degree in Aviation, Business, or related field Use of computers and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shifts Physical Requirements Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co‑workers or tools Assist passengers with disabilities, including, but not limited to, pushing wheelchairs Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Starting Rate $20.50/Hourly - 22.00/Hourly (Based on locale and experience) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. #J-18808-Ljbffr