Customer Service Representative

About Us Joe Water is a growing water treatment and well pump company serving Southwest Florida. We specialize in residential water filtration, reverse osmosis systems, water softeners, maintenance programs, and well pump service. We are looking for a dependable Customer Service Representative to join our office team and help provide exceptional service to our customers. Brief Description Company : Joe Water Customer Service Representative (CSR) Location: Naples, FL (In Office) About Us Joe Water is a growing water treatment and well pump company serving Southwest Florida. We specialize in residential water filtration, reverse osmosis systems, water softeners, maintenance programs, and well pump service. We are looking for a dependable Customer Service Representative to join our office team and help provide exceptional service to our customers. Position Overview This position is much more than answering phones. The ideal candidate will be organized, detail-oriented, comfortable multitasking, and able to stay calm in a fast-paced environment. You will be responsible for scheduling service calls, assisting customers, supporting dispatch operations, and helping keep our office running smoothly. Responsibilities Answer incoming phone calls and assist customers with scheduling service appointments Schedule and coordinate technician routes efficiently Communicate with customers regarding appointments, arrivals, and service updates Respond to voicemails, emails, and customer inquiries Enter and update customer information accurately Assist with maintenance scheduling and membership renewals Process payments and assist with invoicing as needed Work closely with dispatch and field technicians Maintain a professional and friendly attitude with customers Support various office administrative tasks as assigned Additional Requirements Occasional weekend on-call coverage for emergency customer calls may be required. Any on-call time will be compensated separately from regular pay. Qualifications Previous customer service experience required Strong phone and communication skills Excellent organizational and multitasking abilities Ability to work independently and as part of a team Strong attention to detail Basic computer skills and ability to learn new software quickly Scheduling or dispatch experience is a plus ServiceTitan experience is a plus but not required Bilingual (English/Spanish) is preferred but not required What We're Looking For Reliable and dependable Positive attitude Team player Ability to prioritize tasks in a busy office environment Strong problem-solving skills Comfortable handling multiple customer requests throughout the day Compensation & Benefits Competitive pay based on experience Paid holidays Paid time off Opportunities for growth within the company Stable, year-round employment If you enjoy helping customers, staying organized, and being part of a growing local company, we'd love to hear from you. Summary Equal Opportunity Employer We are an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace for our employees, customers, and communities. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law. H2O Care Partners is committed to pay transparency and providing good-faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process, please contact our People Team at View email address on click.appcast.io. #J-18808-Ljbffr