Hotel Assistant Manager

Hotel Assistant ManagerAssistant General ManagerJoin a 2026 USA Today Top Workplace Winner!The Assistant General Manager position is more than a leadership role, it's an opportunity to make a meaningful impact on people, performance, and the guest experience. At AC Madison Downtown hotel, you'll have the chance to lead with purpose, inspire your team, and contribute to the success of a growing organization. We believe great leaders are developed, not just hired, which is why we invest in your growth through mentorship, professional development, and the resources needed to succeed, all while staying true to our core values of Growth, Fun, Trust, and Responsibility.We take great pride in the inclusive and engaging culture we've built, which has contributed to our award-winning workplace recognition. As a member of our leadership team, you'll play a key role in fostering that culture, empowering team members, and helping everyone connect their daily contributions to the overall success of AC Madison Downtown hotel.How You'll Make An ImpactLead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.Guest Experience & Team LeadershipProvide exceptional guest service while setting high service standards for the Front Desk team to followMaintain regular contact with in-house guests and community clients to foster loyalty and satisfactionSupervise team, including hiring, training, scheduling, and performance managementOperational ExcellenceCultivate a supportive, inclusive, and engaging work environment where team members can thriveEnsure the safety of guests and team members by upholding all safety procedures and standardsSupport service quality by addressing guest concerns and initiating prompt, effective solutionsFinancial & Front Office AdministrationMaximize revenue and occupancy through accurate room sales, upselling, and future reservation practicesAssist with accounting functions including billing, reporting, and financial reconciliationMonitor and support procedures related to inventory, key control, and monetary handlingTo Be Successful In This Role, You'll BringThree years of related work experience in hotelsAt least two years in a hospitality management positionStrong organizational skills and attention to detailAbility to handle pressure with poise and finesseStrong leadership and a professional imageStrong customer service skills to include problem-solving and complaint resolutionAbility to work in a fast-paced settingWhy You'll Love Working HereCareer GrowthPersonalized career development and advancement opportunitiesLeadership training, mentorship, and educational assistanceOpportunities to grow across 35 hotels and our Corporate OfficeTeam Member PerksWorldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotelsReferral and incentive programs to earn additional rewardsPaid Volunteer Hours, recognition programs, and appreciation eventsHealth & WellnessMedical, dental, and vision coveragePaid Time Off, Paid Sick Time, and Employee Assistance ProgramHSA/FSA options, telehealth, wellness benefits, and moreFinancial BenefitsCompetitive pay with same-day pay options401(k) with generous company matchPerformance bonuses for eligible positionsReady To Grow With Us?Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.